Kenya Burrows
UT Southwestern Medical Center
Dallas,TX
9
years of professional experience
Operations Manager
Work History
Patient Access Operation Supervisor
4 Years 2 Months- Identified opportunities for process improvement to optimize workflows
- Led team management and development initiatives to foster collaboration
- Supervised a team of 10-30 employees to ensure productivity and morale
Patient Access Training Specialist
6 Months- Develop training curriculum to enhance knowledge and skills of patient access staff
- Supported coaching sessions to enhance employee skills.
- Facilitated onboarding process for new employees to ensure smooth integration.
- Supported cross-training efforts to equip agents with diverse skills in telephony.
Patient Access Operation Supervisor
4 Years 2 Months- Managed administrative tasks and training programs for staff
- Managed a team of 10-30 employees.
- Coached and developed team members.
Patient Access Center Coordinator/Training Specialist
1 Year 3 Months- Conduct quality audits on agent calls to ensure compliance and service standards
- Facilitate training for new hires to support onboarding and skill development
- Assist with cross-training agents to new skills
- Coached agents on performance improvement techniques.
Patient Access Center Rep I/II
1 Year 5 Months- Coordinated appointment scheduling to optimize patient flow and minimize wait times.
- Managed patient registration to ensure accurate data collection and compliance with HIPAA regulations.
- Conducted patient triage to assess needs and prioritize care effectively.
- Ensured adherence to HIPAA regulations
- HIPAA compliance
- Assist with training new hires
Patient Access Specialist
1 Year 7 Months- Coordinated appointment scheduling to optimize patient flow and reduce wait times.
- Managed patient registration process, ensuring accurate data entry and compliance with HIPAA regulations.
- Facilitated patient triage to assess needs and direct individuals to appropriate care services.
- Ensured compliance with HIPAA regulations to protect patient information.
- Multi-clinic Phone Specialist
- Training and development assistant
Education
Skills
Patient Access Operations
Healthcare Compliance
Training programs
Telephony Management
Quality assurance
Time/Project management
Leadership/Delegation
Adaptability/Flexibility
Interpersonal Communication
Issue resolution
Organization/Planning
Microsoft Office Suite 2021
Accomplishments
- Meritorious Award Recipient 2023
- Employee Engagement Committee Chair-Person
Timeline
Patient Access Training Specialist
UT Southwestern Medical Center
05.2025 - 11.2025Read More
Patient Access Operation Supervisor
UT Southwestern Medical Center
03.2021 - 05.2025Read More
Patient Access Operation Supervisor
UT Southwestern Medical Center
03.2021 - 05.2025Read More
Patient Access Center Coordinator/Training Specialist
UT Southwestern Medical Center
10.2019 - 01.2021Read More
Patient Access Center Rep I/II
UT Southwestern Medical Center
05.2018 - 10.2019Read More
Patient Access Specialist
JPS Health Network
10.2016 - 05.2018Read More
H Grady Spruce HS
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Tarrant College
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