Kenya Foster
Rocky Mount,NC
Summary
Accomplished Client Solution Specialist at PNC, leveraging exceptional communication and fraud detection techniques to enhance client satisfaction and mitigate risks. Mentored teams, fostering collaboration and continuous improvement. Successfully reduced fraud-related losses by promptly identifying suspicious transactions, demonstrating critical thinking and problem-solving skills. Adaptable and detail-oriented, consistently delivering customized solutions and improving service quality.
Overview
8
8
years of professional experience
Work History
Client Solution Specialist
PNC
Remote
06.2023 - Current
- Provided exceptional client support by resolving inquiries and issues promptly.
- Mentored junior team members, fostering a culture of continuous improvement.
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
- Evaluated client feedback data to identify patterns, ultimately improving overall service quality and client experience.
- Trained new team members on company systems and procedures, ensuring seamless integration into the role of Client Solutions Specialist.
- Acted as a reliable point of contact for clients throughout the project lifecycle, providing consistent updates and addressing any concerns promptly.
Credit Operations Fulfillment Specialist II
BB&T/Truist
Wilson Nc
12.2020 - 06.2023
- Provided support and mentoring to new team members as they learned various navigational duties, such as completing HELOC, Personal Loans, Marine, Auto, Boat/Motor/Trailer loan, Auto Loan requests.
- Walked team members through the process of how to complete conditions assigned from the underwriters.
- Screen shared to walk team members to the required areas on loan applications in which they were struggling on.
- Explained appraisal reports.
- Maintained a strong understanding of Truists loan products, policies and processes
Fraud Detection Specialist
BB&T/Truist
Wilson Nc
12.2018 - 12.2020
- Conducted thorough investigations into suspected fraud cases, ensuring timely resolution.
- Analyzed transaction data to identify fraudulent patterns and anomalies.
- Evaluated emerging fraud trends and adapted detection approaches to mitigate risks effectively.
- Reduced company losses by promptly identifying and investigating suspicious transactions.
- Improved customer satisfaction through timely communication and resolution of fraud-related concerns.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Education
High School Diploma -
Southern Nash High School
Bailey NCSkills
Exceptional communication
Fraud detection techniques
Fraud investigation
Fraud loss mitigation
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Flexible and adaptable
Critical thinking
Problem resolution
Timeline
Client Solution Specialist
PNC
06.2023 - Current
Credit Operations Fulfillment Specialist II
BB&T/Truist
12.2020 - 06.2023
Fraud Detection Specialist
BB&T/Truist
12.2018 - 12.2020
High School Diploma -
Southern Nash High School