Kenya Gardner
Customer Service Professional Working professional with over 25 years of experience in providing quality customer service to private businesses; seeking a career opportunity that offers an immediate challenge, career opportunity, and future advancement.
Work History
Orthodontic Patient Care Advocate
1 Year 5 Months•Advocated for patients throughout the orthodontic treatment process
•Presented treatment plans and financial options
•Verified insurance benefits and coordinated patient scheduling
•Collected payments and maintained patient accounts
•Maintained electronic records and collaborated with orthodontic teams
•Trained and onboarded new employees on office procedures and workflows
Office Manager/Treatment Coordinator
4 Years 10 Months•Advocated for patients throughout the orthodontic treatment process
•Presented treatment plans and financial options
•Verified insurance benefits and coordinated patient scheduling
•Collected payments and maintained patient accounts
•Maintained electronic records and collaborated with orthodontic teams
•Trained and onboarded new employees on office procedures and workflows
Customer Service Representative
7 Years 11 Months•Advocated for patients throughout the orthodontic treatment process
•Presented treatment plans and financial options
•Verified insurance benefits and coordinated patient scheduling
•Collected payments and maintained patient accounts
•Maintained electronic records and collaborated with orthodontic teams
•Trained and onboarded new employees on office procedures and workflows
Receptionist
1 Year 11 Months•Advocated for patients throughout the orthodontic treatment process
•Presented treatment plans and financial options
•Verified insurance benefits and coordinated patient scheduling
•Collected payments and maintained patient accounts
•Maintained electronic records and collaborated with orthodontic teams
•Trained and onboarded new employees on office procedures and workflows
Assistant Manager
5 Years 11 Months•Advocated for patients throughout the orthodontic treatment process
•Presented treatment plans and financial options
•Verified insurance benefits and coordinated patient scheduling
•Collected payments and maintained patient accounts
•Maintained electronic records and collaborated with orthodontic teams
•Trained and onboarded new employees on office procedures and workflows