Kenya Gatheright
Not Hispanic or Latino,IL
Summary
Detail-oriented Administrative Professional with expertise in document organization and customer relationship management. Streamlined office productivity through effective filing systems and administrative support. Experienced in call center operations, scheduling, data entry, and document management. Proficient in Microsoft Excel and coordinating logistics for events and team activities.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Johnson Logistics
Chicago, Illinois
04.2017 - 09.2026
- Answered inbound calls for Johnson Logistics customers and carriers, ensuring timely resolution of inquiries.
- Provided clear answers on shipping policies, rates, and account questions.
- Supported dispatch teams by coordinating pickup, delivery, and route changes to enhance service efficiency.
- Escalated urgent service disruptions to supervisors and operations staff to facilitate prompt resolution.
Administrative Assistant
St. Ephraim Coptic Church
Chicago, Illinois
06.2023 - 07.2026
- Streamlined scheduling for church events and meetings, increasing participation rates.
- Coordinated volunteer assignments for community outreach programs, boosting community engagement.
- Maintained organized filing system for church records, ensuring quick and easy access.
- Supported administrative functions by ordering office supplies and equipment efficiently.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized manner according to established protocol.
Education
High School Diploma -
Georgge H. Corliss
Chicago, IL06-2001
Skills
- Event coordination
- Volunteer coordination
- Office management
- Document management
- Microsoft Excel
- Data entry
- Customer relationship management
Timeline
Administrative Assistant
St. Ephraim Coptic Church
06.2023 - 07.2026
Call Center Representative
Johnson Logistics
04.2017 - 09.2026
High School Diploma -
Georgge H. Corliss