Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakyra Whitley

Charlotte,NC

Summary

Polite and professional Employee successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Epic
11.2022 - 06.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Monumental Investments
07.2022 - 10.2022
  • Analyzed data from previous and current marketing campaigns to improve future results
  • Increased business growth outcomes by effectively collaborating with sales, service and financial departments
  • Monitored trends in social media, industry and competitive landscape to create new material.

Assistant Manager

Big Blue Swim School
06.2021 - 07.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Planned team-building exercises to increase employee performance and job satisfaction.

Front Desk Manager

Goldfish Swim School
05.2019 - 06.2021
  • Used quick response and dynamic service skills to build relationships with parents, improving customer retention rate
  • Checked students in/out for class, scheduled classes and processed payments
  • Updated customer accounts with charges from our shop center.

Education

Associates - General Studies

Northern Virginia Community College
Annandale, VA

High School Diploma - undefined

Fairfax High School
Fairfax, VA

Skills

  • Customer Support
  • Business Operations Knowledge
  • Financial Leadership Abilities
  • Training and Development
  • POS Inventory System Operation
  • Staff Management
  • Event Coordination
  • Shift Scheduling
  • Planning and Prioritization

Timeline

Call Center Representative

Epic
11.2022 - 06.2023

Monumental Investments
07.2022 - 10.2022

Assistant Manager

Big Blue Swim School
06.2021 - 07.2022

Front Desk Manager

Goldfish Swim School
05.2019 - 06.2021

Associates - General Studies

Northern Virginia Community College

High School Diploma - undefined

Fairfax High School

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Zakyra Whitley