Kenya Harden
Fort Lauderdale (Relocating To Atlanta),FL
Summary
Dynamic retail professional with a proven track record at Hustler Hollywood, excelling in customer service and inventory control. Skilled in team leadership and sales growth, I implemented strategies that enhanced customer satisfaction and increased revenue. Proficient in POS systems, I fostered a collaborative environment that drove operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Hustler Hollywood
Fort Lauderdale, FL
02.2022 - Current
- Assisted in managing daily store operations to enhance customer satisfaction and team performance.
- Trained and mentored staff on sales techniques and product knowledge to improve service quality.
- Implemented inventory control measures to maintain stock levels and reduce discrepancies.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Coordinated visual merchandising efforts to optimize product displays, enhancing store aesthetics and appeal.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Directed supply and inventory management processes for leading store location to maintain operational efficiency and product availability.
- Entered, verified, and tracked orders using internal systems and spreadsheets to prevent shortages and delays.
- Maintained organized documentation for inventory movement, vendor orders, and internal requests.
- Facilitated store operations by executing precise data entry and adhering to established processes.
Press Operator
A&t Dry Cleaners
Fort Lauderdale, FL
05.2021 - 02.2022
- Operated printing presses to produce high-quality printed materials efficiently.
- Monitored production processes for consistency and quality assurance.
- Maintained equipment by performing regular inspections and preventive maintenance.
- Collaborated with team members to troubleshoot and resolve operational issues promptly.
- Trained new operators on machinery operation and safety protocols effectively.
- Performed regular maintenance on press machinery to optimize performance.
- Promptly removed completed loads from press.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Operated industrial laundry equipment to ensure high-quality fabric care.
- Managed garment sorting and labeling processes for efficient workflow.
- Implemented stain removal techniques, enhancing garment cleanliness and appearance.
- Monitored inventory levels of cleaning supplies to maintain adequate stock.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
Sales Agent
Concentrix
Remote
11.2020 - 04.2021
- Developed and maintained strong client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and customer needs.
- Collaborated with cross-functional teams to enhance product offerings and customer experience.
- Trained and mentored junior sales agents in best practices and sales techniques.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Gas Station Clerk
RaceTrac
Lauderhill, FL
08.2016 - 08.2020
- Processed customer transactions efficiently at point of sale.
- Maintained cleanliness and organization of store and fuel areas.
- Assisted customers with product selection and inquiries effectively.
- Monitored fuel inventory levels and reported discrepancies promptly.
- Operated cash register accurately, ensuring balanced drawers daily.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints professionally to maintain satisfaction and loyalty.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Maintained a clean and organized store environment for improved customer experience.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma - Graphic And Digital Design
Broward College
Fort Lauderdale, FLSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Retail operations
- Store opening and closing
- Attention to detail
- Customer service management
- Stock management
- POS systems operations
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Goals and performance
- Display setup
- Loss prevention
- Sales expertise
- Sales growth
- Operations
- Teamwork and collaboration
- Delegating work
- KPI tracking
- Shipping and receiving
- Order picking and processing
- Cycle counts
- Inventory counts
- Basic math
- Ordering supplies
- Stock replenishment
- Item tagging
- Promotional sales
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint proficiency
Timeline
Assistant Store Manager
Hustler Hollywood
02.2022 - Current
Press Operator
A&t Dry Cleaners
05.2021 - 02.2022
Sales Agent
Concentrix
11.2020 - 04.2021
Gas Station Clerk
RaceTrac
08.2016 - 08.2020
High School Diploma - Graphic And Digital Design
Broward College