Summary
Overview
Work History
Education
Skills
Timeline
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Kenya Harden

Fort Lauderdale (Relocating To Atlanta),FL

Summary

Dynamic retail professional with a proven track record at Hustler Hollywood, excelling in customer service and inventory control. Skilled in team leadership and sales growth, I implemented strategies that enhanced customer satisfaction and increased revenue. Proficient in POS systems, I fostered a collaborative environment that drove operational efficiency.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Hustler Hollywood
Fort Lauderdale, FL
02.2022 - Current
  • Assisted in managing daily store operations to enhance customer satisfaction and team performance.
  • Trained and mentored staff on sales techniques and product knowledge to improve service quality.
  • Implemented inventory control measures to maintain stock levels and reduce discrepancies.
  • Collaborated with management to develop promotional strategies that increased foot traffic and sales.
  • Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
  • Coordinated visual merchandising efforts to optimize product displays, enhancing store aesthetics and appeal.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Directed supply and inventory management processes for leading store location to maintain operational efficiency and product availability.
  • Entered, verified, and tracked orders using internal systems and spreadsheets to prevent shortages and delays.
  • Maintained organized documentation for inventory movement, vendor orders, and internal requests.
  • Facilitated store operations by executing precise data entry and adhering to established processes.

Press Operator

A&t Dry Cleaners
Fort Lauderdale, FL
05.2021 - 02.2022
  • Operated printing presses to produce high-quality printed materials efficiently.
  • Monitored production processes for consistency and quality assurance.
  • Maintained equipment by performing regular inspections and preventive maintenance.
  • Collaborated with team members to troubleshoot and resolve operational issues promptly.
  • Trained new operators on machinery operation and safety protocols effectively.
  • Performed regular maintenance on press machinery to optimize performance.
  • Promptly removed completed loads from press.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Operated industrial laundry equipment to ensure high-quality fabric care.
  • Managed garment sorting and labeling processes for efficient workflow.
  • Implemented stain removal techniques, enhancing garment cleanliness and appearance.
  • Monitored inventory levels of cleaning supplies to maintain adequate stock.
  • Sorted and counted articles removed from dryers to fold, wrap or hang items.
  • Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
  • Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.

Sales Agent

Concentrix
Remote
11.2020 - 04.2021
  • Developed and maintained strong client relationships to drive sales growth.
  • Conducted market research to identify new business opportunities and customer needs.
  • Collaborated with cross-functional teams to enhance product offerings and customer experience.
  • Trained and mentored junior sales agents in best practices and sales techniques.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Gas Station Clerk

RaceTrac
Lauderhill, FL
08.2016 - 08.2020
  • Processed customer transactions efficiently at point of sale.
  • Maintained cleanliness and organization of store and fuel areas.
  • Assisted customers with product selection and inquiries effectively.
  • Monitored fuel inventory levels and reported discrepancies promptly.
  • Operated cash register accurately, ensuring balanced drawers daily.
  • Trained new staff on operational procedures and customer service standards.
  • Resolved customer complaints professionally to maintain satisfaction and loyalty.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Maintained a clean and organized store environment for improved customer experience.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Built trustful relationships with customers to encourage return visits.
  • Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
  • Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
  • Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma - Graphic And Digital Design

Broward College
Fort Lauderdale, FL

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Retail operations
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Stock management
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Goals and performance
  • Display setup
  • Loss prevention
  • Sales expertise
  • Sales growth
  • Operations
  • Teamwork and collaboration
  • Delegating work
  • KPI tracking
  • Shipping and receiving
  • Order picking and processing
  • Cycle counts
  • Inventory counts
  • Basic math
  • Ordering supplies
  • Stock replenishment
  • Item tagging
  • Promotional sales
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint proficiency

Timeline

Assistant Store Manager

Hustler Hollywood
02.2022 - Current

Press Operator

A&t Dry Cleaners
05.2021 - 02.2022

Sales Agent

Concentrix
11.2020 - 04.2021

Gas Station Clerk

RaceTrac
08.2016 - 08.2020

High School Diploma - Graphic And Digital Design

Broward College
Kenya Harden