Kenya Hernandez
184 Benjamin Ave ,NJ
Summary
Results-driven individual with a robust background in management, sales, and customer experience. Passionate about crafting seamless customer experiences and delivering value at every interaction. Led high-performing teams to uphold brand standards and surpass goals.
Overview
8
8
years of professional experience
Work History
Lead Technician
Cardinal Health
Edison, NJ
08.2025 - Current
- Oversee inventory management, including stock tracking, cycle counts, and maintaining accurate supply levels
- Manage ordering of medications and medical equipment to prevent shortages and ensure continuity of care
- Coordinate timely and accurate delivery of medications and home medical equipment to patients
- Supervise depot operations, including proper labeling, workflow organization, and compliance with safety standard
Operations Manager
Amazon
Syosset, NY
03.2020 - 08.2025
- Streamlined operational processes to enhance efficiency and reduce waste across multiple departments.
- Implemented inventory management systems to optimize stock levels and minimize supply chain disruptions.
- Trained and mentored team members on best practices for safety and productivity in warehouse environments.
- Analyzed workflow metrics to identify bottlenecks and recommend strategic solutions for improvement.
Specialist
Apple
Garden City, NY
07.2024 - 02.2025
- Provided personalized customer service by assessing individual needs
- Highlighted the value of AppleCare resulting in higher customer adoption
- Maintained expert-level knowledge of Apple products, software and service
- Captured leads to connect business customers with our on-site Business Team
- Maintained visuals on the floor to ensure the best experience for all of our customers and meet brand standards
Assistant Manager
T-Mobile
Huntington, NY
02.2018 - 03.2020
- Supported team in achieving sales targets through effective customer engagement strategies.
- Coordinated staff schedules to optimize coverage and enhance customer service experiences.
- Analyzed inventory levels and trends to improve stock management processes.
- Assisted in training new employees on operational procedures and customer service standards.
Education
Associate of Science - Criminal Justice
Seminole State College of Florida
Sanford, FLSkills
Customer Service
Leadership & Team Development
Problem Solving
Time Management
Inventory Management
Operation Coordination
Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Lead Technician
Cardinal Health
08.2025 - Current
Specialist
Apple
07.2024 - 02.2025
Operations Manager
Amazon
03.2020 - 08.2025
Assistant Manager
T-Mobile
02.2018 - 03.2020
Associate of Science - Criminal Justice
Seminole State College of Florida