KENYA H. HARVEY
New Market,AL
Summary
Dynamic manager with extensive experience, excelling in budget management and team leadership. Proven track record of enhancing program performance and achieving engagement targets. Skilled in data analysis and client management, fostering professional growth and implementing effective policies to drive organizational success.
Overview
11
11
years of professional experience
Work History
Manager
BROOKDALE SENIOR LIVING
Huntsville, AL
07.2024 - Current
- Provides direct management to 10 to 20 associates.
- Complete monthly billing invoices, and submit for payment.
- Process, input, and prepare administrative packets and care plans for new and existing clients.
- Facilitate monthly events to promote partnership and build clientele
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed business performance data and forecasted business results for upper management.
- Managed risk by developing and implementing effective risk management strategies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Program Supervisor
HEARTLAND HUMAN CARE SERVICES
Chicago, IL
06.2020 - 07.2024
- Managed program operations and development to improve services, and promote stable housing.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Facilitated cross-departmental collaboration to meet program objectives and deadlines.
- Coordinated scheduling and logistics for events annually, ensuring seamless execution.
- Acted as consultant to community programs by interpreting regulations and policies.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Prepared periodic reports, financial statements and records on program activities for management.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
Program Manager
HEARTLAND HUMAN CARE SERVICES
Chicago, IL
03.2016 - 12.2019
- Managed a team of case managers, and implemented policies and procedures to ensure efficient operation.
- Managed external client and business partner relationships.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Complete expense reports using the Concur application.
- Manage all facility-related requests, working cross-functionally with the Facilities team and the building representative.
- Managed program budgets, optimizing resources to achieve financial targets and maximize return on investment.
Quality of Life Case Manager
HEARTLAND HUMAN CARE SERVICES
Chicago, IL
06.2014 - 02.2016
- Provided advanced advocacy to our caseloads, conducting assessments and case management for individuals, families, and groups.
- Maintained regular contact with families in scattered sites, ensuring lease compliance, and identifying needed resources.
- Monitored program performance through data tracking and implementing plans of action for improvement, to enhance quality services.
- Collaborated with a coordination team to assist non-lease-compliant families in remaining housed.
Education
Master of Business Administration - Management
American InterContinental University
Hoffman Estates, IL08.2015
B.A. - Computer Information Systems and Management
National-Louis University
Chicago, IL12.2013
A.A.S - Computer Information Systems
Kennedy-King College
Chicago, IL06.2001
Skills
- Budget management
- Administrative skills
- Data analysis
- Team leadership
- Performance evaluation
- Policy implementation
- Client management
- Customer service
- Resource management
Accomplishments
- International Honor Society in Business
Affiliations
- Girl Scouts Troop Volunteer
Timeline
Manager
BROOKDALE SENIOR LIVING
07.2024 - Current
Program Supervisor
HEARTLAND HUMAN CARE SERVICES
06.2020 - 07.2024
Program Manager
HEARTLAND HUMAN CARE SERVICES
03.2016 - 12.2019
Quality of Life Case Manager
HEARTLAND HUMAN CARE SERVICES
06.2014 - 02.2016
Master of Business Administration - Management
American InterContinental University
B.A. - Computer Information Systems and Management
National-Louis University
A.A.S - Computer Information Systems
Kennedy-King College
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