Kenya Higgenbothan
North Las Vegas,NV
Summary
My approach in any professional work environment is long term loyalty, connection with customers, and meeting or surpassing the goal of the day. Committed to my strengths in customer service and the ability to process information in fast paced situations. Reliable employee seeking opportunity to expand my knowledge and contribute skills to the team given the opportunity.
Overview
6
6
years of professional experience
Work History
Work From Home/ Personal Clientele
Rover/ Concentrix
North Las Vegas, NV
09.2018 - Current
- Developed trust relationships with customers to ensure repeat clients.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Communicated effectively with pet owners regarding their concerns or questions about the care of their animal companions.
- Developed strong relationships with pet owners through consistent communication about their beloved companions.
Barista
Starbucks
North Las Vegas, NV
09.2019 - 04.2024
- Maintained a clean work environment.
- Operated cash registers to process customer payments.
- Prepared and served coffee, espresso drinks, blended beverages, and prepared food.
- Organized workstations and collaborated as a team efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to requests quickly and professionally. Greeted customers to feel welcomed, communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Sales Associate
Banana Republic/ Hollister.Co
North Las Vegas, NV
01.2019 - 09.2019
- Greeted customers upon welcome to ensure loyal customers.
- Kept informed about new products arriving at the store on a regular basis, performed cashier duties.
- Assisted customers, performed tasks to meet daily quota.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV05-2018
Skills
- Exceptional Customer Service
- Team Player / Productive
- Performance improvement
- Active listener
- Positive & Professional appearance
- Great with conflict
- Order accuracy / Menu memorization
- Strong background experience in volunteer work
Timeline
Barista
Starbucks
09.2019 - 04.2024
Sales Associate
Banana Republic/ Hollister.Co
01.2019 - 09.2019
Work From Home/ Personal Clientele
Rover/ Concentrix
09.2018 - Current
High School Diploma -
Mojave High School