Nancy Galeana
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Sr. Accounts Payable (work From Home)
Kirkland Shared Services
10.2019 - Current
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Managed complex accounting projects and special assignments.
- Provided strong customer service and support to prevent invoice and expense issues.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Server
El Camino Restaurant
02.2024 - 07.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales significantly by upselling higher-end products to customers.
Server
TGI Friday's Restuarant
07.2022 - 02.2024
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Overlake Terrace Assisted & Senior Living
07.2019 - 02.2022
- Explained menu items and suggested appropriate options for food allergy and diet concerns.
- Cultivated warm relationships with the residents.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to resident needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents.
Education
GED -
Wenatchee Valley College
Wenatchee, WA08-2018
Skills
- Liquor, wine, and food service
- Exceptional customer service
- Hospitality service expertise
- Professional Appearance
- POS operation
- Cash Handling
- Order Accuracy
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Server
El Camino Restaurant
02.2024 - 07.2024
Server
TGI Friday's Restuarant
07.2022 - 02.2024
Sr. Accounts Payable (work From Home)
Kirkland Shared Services
10.2019 - Current
Server
Overlake Terrace Assisted & Senior Living
07.2019 - 02.2022
GED -
Wenatchee Valley College
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