Kenya Hodge
Merrimack,NH
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events, and facilities. Skilled in responding to emergency situations, and providing crisis intervention. Exercises sound judgment during crises and emergency situations.
Overview
7
7
years of professional experience
Work History
Security Officer
Wess Security Company
Miami, FL
02.2021 - 12.2023
- Patrolling the parks while making sure the guests are 6 feet distance & wearing their masks during the Covid virus
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to alarms and conducted investigations as required.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Warned persons of rule infractions or violations and evicted violators from premises.
Customer Service Representative
Convey Health Solutions
Miramar, FL
01.2020 - 12.2021
- Responsible for receiving and processing inquiries, concerns, requests, and complaints from members and potential members on the phone.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
barista & cashier
Starbucks
01.2017 - 12.2020
- As a Team member at Starbucks my responsibilities were to ensure food was made properly and to company standards
- To ensure customers receive the correct amount of change for the purchase while offering the best custom service as possible
Customer Service Representative
Alorica
01.2019 - 12.2019
- Answer customer telephone calls regarding existing accounts
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Counsel customers on options for service and coverage
- Upgrade service and offer additional service packages or options
- Improve customer satisfaction through expert resolution of conflicts, issues, and concerns Consistently
- Provided excellent customer service in a high-volume, fast-paced operation
- Followed procedures for safe food preparation, assembly, and presentation
- Resolved complaints promptly and professionally
Education
Associate of Applied Business - Communications
Miami Dade College
Miami, FL01-2019
Skills
- Leadership
- Surveillance techniques
- Emergency response
- Conflict resolution
- Customer service
- Adaptability
- Alarm monitoring
- Policy development
- Incident investigation
- Visitor verification
- Attention to detail
- Security screenings
Ethnicity
African American
Personal Information
Age: 22
Timeline
Security Officer
Wess Security Company
02.2021 - 12.2023
Customer Service Representative
Convey Health Solutions
01.2020 - 12.2021
Customer Service Representative
Alorica
01.2019 - 12.2019
barista & cashier
Starbucks
01.2017 - 12.2020
Associate of Applied Business - Communications
Miami Dade College