STEPHANIE REED
Live Ops/Turbo Tax
Laurel,Maryland
15
years of professional experience
Seeking an opportunity to apply my knowledge, skills, and qualifications with a company that will provide longevity and advancement opportunities.
Work History
Product Expert/Consultant
4 Years 6 Months- Increased customer retention by 30% through effective communication skills, product knowledge, and member enrollment; reducing repeat customer calls through streamlined support and troubleshooting
- Provide support and education to clients on tax filing
- Designs, produces, and analyzes reporting data
- Develop, lead, and communicate project plans and status
- Conduct software presentations using the Glance tool, resulting in improved customer engagement
- Assists in the implementation and improvement of information systems
- Utilize Salesforce CRM daily to document and resolve customer issues, maintaining a customer satisfaction rating and reducing response time by 20%
- Analyzed problematic areas to provide recommendations and solutions
Administrative Assistant
10 Months- Organized and facilitated various team and company-wide support groups, meetings and outings, which in return, positively increased in employee involvement and efficiency
- Developed and implemented administrative systems and procedures resulting in a 20% reduction in administrative errors
- Prepared over 100k communications weekly: memos, emails, invoices, reports, and other correspondence
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Established and maintained electronic and physical filing systems improving data accessibility, reducing search time by 30%
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
Secretary
9 Years 2 Months- Organized and managed files on all reports for church history, ensuring accurate record- keeping for over 500 documents
- Performed accounting functions in QuickBooks, maintaining financial records and transactions for a budget of $100k
- Managed events calendar for all occasions and handled over 20 calls per day, providing support for 500+ attendees annually
- Scheduled and managed all pastoral counseling appointments
- Communicated and instructed vendors, contractors, clergy, members, and professionals with orders, requests and activities
Teller
2 Years 5 Months- Answered, assisted and processed hundreds of customer inquiries per day regarding deposits, withdrawals, checks, account balances, transaction history, services charges, and interest rates
- Achieved superb customer satisfaction by providing prompt and effective responses to inquiries and resolving check card statement and overdraft issues
- Maintained accurate organization of 500 money order and cashier check slips, ensuring smooth processing and minimizing errors
Education
Bachelor of Science - Public Health
Skills
Highly proficient in Quick Books
Outlook
Microsoft Office and Microsoft Applications
15+ years of project and customer service management experience
Excellent oral and written communication skills
Professional demeanor
with the ability to work in a team environment
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy
Efficient with project organization
system analysis
complex problem-solving
critical thinking and confidentially understanding
Timeline
Product Expert/Consultant
Live Ops/Turbo Tax
04.2022 - CurrentRead More
Administrative Assistant
Kings Domain
01.2021 - 11.2021Read More
Secretary
Everlasting Life Christian Center
01.2011 - 03.2020Read More
Teller
TD Bank
06.2008 - 11.2010Read More
CUNY Hunter College
Bachelor of Science from Public Health
Read More