Kenya Jones
Red Bank,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Psychiatric Technician
Moccasin Bend Mental Health Institute
Red Bank, TN
09.2024 - 12.2025
Customer Service Representative
Veritas
Red Bank, TN
11.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pharmacy Technician
Walgreens
12.2022 - 09.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Patient Transporter
CHI Memorial Hospital
12.2020 - 12.2022
- Greeted patient and explained transport plan and destination.
- Provided patient transport using various equipment and adhered to safety protocols.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Lifted patients using proper body mechanics and lifting techniques.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Disinfected and properly stored transport equipment.
- Secured IV connections, tubing and other medical devices for safe transport.
- Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
- Utilized transportation EMR system to record transport and report information.
Customer Service Representative
T-Mobile
Red Bank, TN
06.2018 - 12.2020
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using company-specific software.
- Maintained product knowledge to provide informed recommendations.
Customer Service Representative
Toys R Us
Red Bank, TN
03.2016 - 04.2018
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using company-specific software.
- Maintained product knowledge to provide informed recommendations.
Education
Medical Assistant -
Miller Motte Technical College
High School Diploma -
Penn Foster High School
Skills
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Call Documentation
Creative Problem Solving
FDA Compliance
Problem-Solving Skills
Supporting Pharmacy Operations
Quality Assurance and Control
Customer Service
Relationship Building
Medication Documentation
Recordkeeping and Documentation
Detail-Oriented
Verbal and Written Communication
Regulatory Compliance
Cash Register Operations
Pharmacy Operations
Ordering and Stocking Medications
Timeline
Psychiatric Technician
Moccasin Bend Mental Health Institute
09.2024 - 12.2025
Customer Service Representative
Veritas
11.2023 - 07.2024
Pharmacy Technician
Walgreens
12.2022 - 09.2023
Patient Transporter
CHI Memorial Hospital
12.2020 - 12.2022
Customer Service Representative
T-Mobile
06.2018 - 12.2020
Customer Service Representative
Toys R Us
03.2016 - 04.2018
Medical Assistant -
Miller Motte Technical College
High School Diploma -
Penn Foster High School