Overview
Work History
Education
Skills
Timeline
Generic

Sharian Watkiss

Waterbury,CT

Overview

2026
2026
years of professional experience
4
4
years of post-secondary education

Work History

Psychiatric Technician

Waterbury Hospital
Waterbury, CT
03.2023 - Current
  • Assisted in implementing individualized care plans, contributing to improved patient treatment outcomes and satisfaction.
  • Documented patient observations and interventions accurately, ensuring compliance with healthcare regulations and enhancing care quality.
  • Provided emotional support and crisis intervention to patients, promoting stability and adherence to treatment protocols.
  • Conducted safety checks and maintained a clean environment to ensure the well-being of patients and staff.
  • Trained and mentored new staff in patient care practices, improving team performance and service delivery.
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
  • Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
  • Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
  • Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
  • Handled vital sign monitoring and patient behavior assessments.

Student Support Aide

Children’s Community School
Waterbury, Connecticut
08.2022 - 09.2023
  • Work both cooperatively with a team of support staff and independently as needed
  • Communicate professionally with family, team and supervisors
  • Attend trainings to meet the needs of the client
  • Observes, records, and reports client's progress, as well as the condition and
  • behavior of the client daily.
  • Assists clients, as needed, to acquire academic and/or appropriate life skills.

Front Desk Night Auditor

Heritage Hotels And Resorts
Southbury, Connecticut
06.2021 - 11.2022
  • Managed nightly guest check-ins and check-outs, ensuring accuracy and prompt service for all visitors.
  • Coordinated and maintained financial reporting processes, reconciling discrepancies to enhance operational efficiency.
  • Conducted thorough audits of daily revenue reports, identifying errors and implementing corrective measures.
  • Ensured that all paperwork was processed properly before closing out shift.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Assisted hotel guests with check in and out procedures courteously.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Guest Service Representative

Extended Stay America
Waterbury, CT
03.2020 - 08.2022
  • Resolved guest complaints in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Handled customer complaints professionally and efficiently.
  • Answered incoming calls from guests seeking reservations or general information.
  • Maintained cleanliness of lobby area and front desk counter.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Monitored security cameras to ensure safety of customers and staff.
  • Updated front desk's concierge book to maintain most relevant visitor information.

Dietary Aide

Masonic
  • Maintained a safe working environment by following all safety protocols.
  • Engaged with residents to provide positive and enriching experiences.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Collaborated with dietary staff to develop meal plans, accommodating individual dietary restrictions and preferences.

Education

Bachelor of Arts - Mental Health

Southern Connecticut State University
New Haven, CT
08.2018 - 05.2022

Skills

  • Team Leadership
  • Time management
  • Communication skills
  • Patient care
  • Individualized care plans
  • Positive attitude
  • Multidisciplinary collaboration
  • Crisis intervention
  • Customer service

Timeline

Psychiatric Technician

Waterbury Hospital
03.2023 - Current

Student Support Aide

Children’s Community School
08.2022 - 09.2023

Front Desk Night Auditor

Heritage Hotels And Resorts
06.2021 - 11.2022

Guest Service Representative

Extended Stay America
03.2020 - 08.2022

Bachelor of Arts - Mental Health

Southern Connecticut State University
08.2018 - 05.2022

Dietary Aide

Masonic
Sharian Watkiss