Sharian Watkiss
Waterbury,CT
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work History
Psychiatric Technician
Waterbury Hospital
Waterbury, CT
03.2023 - Current
- Assisted in implementing individualized care plans, contributing to improved patient treatment outcomes and satisfaction.
- Documented patient observations and interventions accurately, ensuring compliance with healthcare regulations and enhancing care quality.
- Provided emotional support and crisis intervention to patients, promoting stability and adherence to treatment protocols.
- Conducted safety checks and maintained a clean environment to ensure the well-being of patients and staff.
- Trained and mentored new staff in patient care practices, improving team performance and service delivery.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
- Handled vital sign monitoring and patient behavior assessments.
Student Support Aide
Children’s Community School
Waterbury, Connecticut
08.2022 - 09.2023
- Work both cooperatively with a team of support staff and independently as needed
- Communicate professionally with family, team and supervisors
- Attend trainings to meet the needs of the client
- Observes, records, and reports client's progress, as well as the condition and
- behavior of the client daily.
- Assists clients, as needed, to acquire academic and/or appropriate life skills.
Front Desk Night Auditor
Heritage Hotels And Resorts
Southbury, Connecticut
06.2021 - 11.2022
- Managed nightly guest check-ins and check-outs, ensuring accuracy and prompt service for all visitors.
- Coordinated and maintained financial reporting processes, reconciling discrepancies to enhance operational efficiency.
- Conducted thorough audits of daily revenue reports, identifying errors and implementing corrective measures.
- Ensured that all paperwork was processed properly before closing out shift.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted hotel guests with check in and out procedures courteously.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Guest Service Representative
Extended Stay America
Waterbury, CT
03.2020 - 08.2022
- Resolved guest complaints in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered incoming calls from guests seeking reservations or general information.
- Maintained cleanliness of lobby area and front desk counter.
- Assisted guests with check-ins and check-outs in a timely manner.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Monitored security cameras to ensure safety of customers and staff.
- Updated front desk's concierge book to maintain most relevant visitor information.
Dietary Aide
Masonic
- Maintained a safe working environment by following all safety protocols.
- Engaged with residents to provide positive and enriching experiences.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Collaborated with dietary staff to develop meal plans, accommodating individual dietary restrictions and preferences.
Education
Bachelor of Arts - Mental Health
Southern Connecticut State University
New Haven, CT 08.2018 - 05.2022
Skills
- Team Leadership
- Time management
- Communication skills
- Patient care
- Individualized care plans
- Positive attitude
- Multidisciplinary collaboration
- Crisis intervention
- Customer service
Timeline
Psychiatric Technician
Waterbury Hospital
03.2023 - Current
Student Support Aide
Children’s Community School
08.2022 - 09.2023
Front Desk Night Auditor
Heritage Hotels And Resorts
06.2021 - 11.2022
Guest Service Representative
Extended Stay America
03.2020 - 08.2022
Bachelor of Arts - Mental Health
Southern Connecticut State University
08.2018 - 05.2022
Dietary Aide
Masonic