Summary
Overview
Work History
Education
Skills
Timeline
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Kenya Lewis

Normal,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position in real estate. Ready to help team achieve company goals. I'm determined, hardworking, and confident worker who knows how to get the job done. I'm a organized and dependable worker who can be trusted to handle certain situations without supervision or management.

Overview

4
4
years of professional experience

Work History

Store Team Member

Walmart
03.2022 - Current
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
  • Boosted sales with effective product recommendations based on customer needs and preferences.
  • Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cashier

Champs Sports
02.2021 - 01.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sales Representative

Vectors Marketing
11.2020 - 01.2021
  • Expanded customer base through cold calling, networking, and relationship building.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Bachelor of Science - Sociology And Anthropology

Illinois State University
Normal, IL
05.2025

High School Diploma -

WillowBrook High School
Lombard, IL
05.2021

Skills

  • Cash Handling Accuracy
  • Workplace Safety
  • Stock replenishment
  • Customer Engagement
  • Goal-oriented mindset
  • Retail Merchandising
  • Customer Assistance
  • Product Knowledge
  • Store Organization
  • Marketing Strategies
  • Team building
  • Cash Register Operation
  • Staff Support
  • Organization
  • Goal Setting
  • Relationship Building
  • Creative Thinking
  • Excellent Communication
  • Problem-solving abilities
  • Adaptable and Flexible
  • Friendly and Helpful
  • Honest and Dependable
  • Self Motivation
  • Decision-Making
  • Attention to Detail
  • Ability to Lift 40 pounds

Timeline

Store Team Member

Walmart
03.2022 - Current

Cashier

Champs Sports
02.2021 - 01.2022

Sales Representative

Vectors Marketing
11.2020 - 01.2021

Bachelor of Science - Sociology And Anthropology

Illinois State University

High School Diploma -

WillowBrook High School

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Kenya Lewis