Summary
Work History
Education
Skills
Languages
Timeline
Receptionist
Kenya Lewis

Kenya Lewis

Bronx,NY

Summary

Knowledgeable and dedicated professional customer service with experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Work History

Sales Associate

JD Sports (Finish line)
The Bronx , NY
2023.08 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.

Sales Associate

Kids Footlocker
2022.04 - 2023.08
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Associate

Walgreens
2021.07 - 2021.10
  • Stocking supplies needed
  • Cleaning surfaces, maintaining clean facility
  • Assisting Mobile Web-Pick up
  • Assisting Pick-up and drop off Fed ex Inventory
  • Assisted customers in taking and processing passport photos
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Assisted customers in making informed purchase choices and selecting products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Volunteer

Cookies Department Stores
2018.07 - 2018.08
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Performed with different service providers to meet clients' individual needs.

Education

GED -

Harlem Renaissence High School
New York, NY
06.2023

Skills

  • Microsoft Word
  • Retail Sales
  • Merchandising Knowledge
  • Product Recommendations
  • Client Service
  • Excellent Communication Skills
  • Cash Handling
  • Problem-Solving Skills

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Sales Associate

JD Sports (Finish line)
2023.08 - Current

Sales Associate

Kids Footlocker
2022.04 - 2023.08

Customer Service Associate

Walgreens
2021.07 - 2021.10

Volunteer

Cookies Department Stores
2018.07 - 2018.08

GED -

Harlem Renaissence High School

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Kenya Lewis