Kenya Mitchell
Blue Cross Blue Shield Headquarters
Chicago
4
years of professional experience
Security professional with over four years of experience in corporate, commercial, and high-security environments. Proven leader with experience supervising security personnel, coordinating daily operations, managing access control, responding to incidents, completing detailed reports, and maintaining strong relationships with clients, tenants, and management. Skilled in CCTV surveillance, alarm monitoring, emergency response, and policy enforcement while maintaining professionalism in fast-paced environments. Recognized for strong decision-making, accountability, and the ability to lead teams while ensuring the safety, security, and smooth operation of facilities. Seeking to continue growing into a Security Manager or security leadership role where I can contribute to operational excellence and team development.
Work History
Security Supervisor
3 Months- Contributed to enterprise-level GSOC operations managing over 40 nationwide buildings.
- Performed detailed monthly audits and inspections, identifying areas for improvement and ensuring adherence to established protocols.
- Facilitated coverage arrangements in response to shift call-offs to maintain service levels.
- Monitored team compliance with policies and reported violations to management.
- Prepare and review detailed Daily Activity Reports (DAR) and Incident Reports, ensuring all logs meet strict regulatory and legal standards.
- Supervised team patrol activities, verifying completion of assigned routes and notifying management of any discrepancies.
- Responded to incidents and emergencies, coordinating with law enforcement as needed.
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
Receptionist/ Security Guard
7 Months- Manage a solo security post, maintaining full responsibility for access control, visitor assistance, and the safety and integrity of the building during assigned hours.
- Greet tenants and visitors, verify identification, issue temporary badges, and ensure all individuals have proper authorization to enter secured areas.
- Monitor and review CCTV cameras to detect suspicious activity, safety concerns, or policy violations, escalating incidents in accordance with building protocols.
- Utilize Volt AI incident-detection tools to identify potential threats or anomalies and respond promptly to alerts.
- Perform scheduled patrols, scanning designated checkpoints and ensuring all areas are secure and compliant with building regulations.
- Oversee deliveries by verifying Certificates of Insurance (COIs), confirming vendor authorization, and coordinating with building management to ensure policy compliance.
- Prepare detailed Daily Activity Reports (DARs) summarizing shift events, guest interactions, incidents, and building conditions.
- Maintain exceptional customer service and professional communication with all building occupants; consistently meet performance expectations measured through monthly secret-shopper evaluations.
- Support building operations by answering questions, assisting with access issues, and ensuring a safe, orderly, and welcoming environment.
Receptionist/Security Guard
7 Months- Managed a one-person security post, serving as the sole officer responsible for building safety, visitor access, and reception duties.
- Conducted comprehensive end-of-shift building patrols, inspecting all floors, restrooms, roof access points, and secured entrances for safety and compliance.
- Monitored and analyzed CCTV footage to detect suspicious behavior, safety hazards, or policy violations, escalating incidents as necessary.
- Documented daily activities, incidents, property damage, and maintenance issues, submitting detailed reports to property management, engineers, and janitorial staff.
- Acted as first responder to elevator entrapments, fire alarms, and other emergencies, coordinating with emergency services and building personnel.
- Ensured all areas, including restrooms and common spaces, were clean, safe, and fully operational, coordinating maintenance and janitorial follow-up as needed.
- Enforced building policies, creating a secure, orderly environment while maintaining professional interactions with visitors, tenants, and contractors.
Gallery Attendant / Security Guard
6 Months- Monitored galleries to ensure visitors did not touch, damage, or mishandle artwork.
- Enforced museum policies, including no food or drinks in gallery areas.
- Politely reminded guests of rules and guided them on proper behavior around exhibits.
- Reported any incidents or rule violations promptly to museum management.
- Maintained a visible presence to deter potential misbehavior and ensure a safe, respectful environment.
- Assisted with visitor flow during busy exhibitions and events.
Security Guard
1 Year 4 Months- Provided informal leadership during unsupervised hours, offering guidance, clarifying protocols, and ensuring all officers remained compliant with building and security standards.
- Checked visitors into the building, verified identification, issued temporary badges, and ensured all tenants and visitors had proper access cards to enter controlled areas and turnstiles.
- Monitored and analyzed CCTV camera footage to identify suspicious behavior, safety hazards, and policy violations, escalating incidents as needed.
- Wrote detailed daily activity reports and documented incidents involving property damage, equipment issues, unauthorized individuals, or unusual occurrences.
- Conducted regular patrols and inspections of the building, loading dock, and common areas to ensure compliance with security and safety regulations.
- Managed loading dock access by verifying Certificates of Insurance (COIs), checking deliveries, and ensuring all contractors and vendors met building requirements.
- Provided exceptional customer service and maintained professional communication with tenants, visitors, and building staff; consistently met performance standards measured by monthly secret shopper evaluations.
- Trained new and existing security team members (10-person team on shift) on post responsibilities, procedures, customer service expectations, and emergency protocols.
- Served as a receptionist when needed—answering calls, assisting tenants, managing visitor logs, and coordinating entry procedures.
- Supported overall building security operations by responding to workplace inquiries, assisting with access issues, and maintaining a secure and orderly environment.
Security Guard(Informal Shift Lead)
9 Months- Maintained strict access control, ensuring high visibility and verifying that all employees wore proper identification badges while inside the facility.
- Led daily shift operations, delegated post assignments, and ensured all officers adhered to security procedures and facility policies.
- Trained new security personnel on post duties, daily procedures, emergency protocols, and answered job-related questions to support team readiness.
- Prepared detailed daily activity reports and documented irregularities, including equipment failures, property damage, theft, unauthorized individuals, and unusual incidents.
- Created and managed employee and contractor key cards, using biometric data such as fingerprints and iris scans to ensure secure access authorization.
- Reported incidents, accidents, and medical emergencies to appropriate local authorities in accordance with established response procedures.
- Responded to alarms and emergency situations, following all emergency action and escalation protocols.
- Monitored and analyzed CCTV camera footage to identify potential security threats or policy violations.
- Checked visitors in and out of restricted areas, verifying identification and issuing proper credentials.
- Escorted visitors throughout the premises to ensure safety, compliance, and proper access control.
Security Officer
1 Year- Maintained strict access control, ensuring high visibility at entry points and verifying that all employees displayed proper identification badges when entering through turnstiles.
- Monitored and authorized the entrance and departure of employees, visitors, and contractors to prevent unauthorized access and reduce theft risks.
- Reported all incidents, accidents, and medical emergencies to appropriate local authorities while following established emergency response procedures.
- Monitored and analyzed CCTV camera footage to detect suspicious activity, security breaches, or safety hazards.
- Secured all exits, doors, and windows at the end of operations to ensure full facility lockdown.
- Worked alongside a team of approximately 15 officers, assisting in the training and onboarding of new personnel on access control procedures, post duties, and incident reporting standards.
Education
Associate of Applied Science - Cybersecurity
Skills
Access control management
Security incident reporting
Security systems monitoring
Customer service
Problem-solving
Time management
Multitasking
Adaptable and flexible
CPR certified
Crisis intervention
Continuous improvement
Timeline
Security Supervisor
Blue Cross Blue Shield Headquarters
04.2026 - CurrentRead More
Receptionist/ Security Guard
Tishman Speyer
09.2025 - 04.2026Read More
Receptionist/Security Guard
Harvard Protection Services
02.2025 - 09.2025Read More
Gallery Attendant / Security Guard
Museum Of Contemporary Art
08.2024 - 02.2025Read More
Security Guard(Informal Shift Lead)
QTS Data Center
08.2023 - 05.2024Read More
Security Guard
Tishman Speyer
05.2023 - 09.2024Read More
Security Officer
Board of Trade
08.2022 - 08.2023Read More
Malcom X Community College
Associate of Applied Science from Cybersecurity
Read More