Kenya Romero
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proactive and punctual individual with team-oriented mentality. Bilingual in English and Spanish .
Overview
12
12
years of professional experience
Work History
Business Manager
Self Employed
01.2015 - Current
- Mentor junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversee financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Communicate with customers and vendors positively with particular attention to problem resolution.
- Interact well with customers to build connections and nurture relationships.
- Prepare and email invoices to customers and document account updates.
- Maintain clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Service Representative
Fred Loya Insurance
01.2014 - 12.2014
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Followed up promptly with interested clients to close sales.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Made outbound calls to obtain account information.
- Answered 50+ inbound calls per day and directed to individuals or departments.
Service Associate
ACE Cash Express
06.2012 - 01.2014
- Communicated with approximately 50+ customers per day via phone.
- Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Collected fees for loan transactions.
- Operated cash register, collected payments ans provided accurate change.
- Requested financial documents from customers.
Education
Cosmetology License - Cosmetology
Marinello School of Beauty
West Covina, CA01.2011
High School Diploma -
Mountain View High School
El Monte, CA06.2009
Skills
- Documentation and Reporting
- Detail-oriented
- Problem-solving abilities
- Customer Service
Timeline
Business Manager
Self Employed
01.2015 - Current
Customer Service Representative
Fred Loya Insurance
01.2014 - 12.2014
Service Associate
ACE Cash Express
06.2012 - 01.2014
Cosmetology License - Cosmetology
Marinello School of Beauty
High School Diploma -
Mountain View High School
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