Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Shay English

Tallahassee

Summary

Results-driven manager with expertise in financial oversight and team leadership. Adept at managing point-of-sale systems and ensuring operational safety. Proven track record in resolving customer issues, managing food preparation, and optimizing labor efficiency. Strong attention to detail enhances multitasking capabilities and overall store performance.

Overview

5
5
years of professional experience

Work History

Preschool Assistant Teacher

Child Growth, and Development
06.2025 - Current

Preschool Teacher

Golden Book Daycare
06.2025 - Current
  • Designed engaging lesson plans to foster early childhood learning and development.
  • Created nurturing environment that encouraged social interaction and emotional growth.
  • Implemented effective classroom management techniques to maintain structured learning space.
  • Assessed student progress and adapted activities to address diverse learning needs.
  • Organized educational activities promoting creativity, critical thinking, and problem-solving skills.
  • Collaborated with parents to provide timely updates on children's development and concerns.
  • Established strong relationships with parents through regular communication and conferences.
  • Sanitized toys and play equipment daily to ensure safety and cleanliness.

Server

Cracker Barrel
12.2024 - 06.2025
  • Provided excellent customer service by promptly addressing guest inquiries and needs.
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Learned menu items and specials to accurately inform customers and facilitate informed ordering.
  • Supported team members during busy shifts by coordinating food delivery and table turnover.
  • Adapted quickly to changing restaurant environments, ensuring smooth operations during peak hours.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Engaged with guests to create a welcoming atmosphere, fostering repeat patronage opportunities.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of food items.
  • Familiarized with point-of-sale systems to efficiently process transactions and manage orders.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Manager

Taco Bell
11.2023 - 12.2024
  • Oversaw daily operations, ensuring efficient workflow and excellent customer service standards.
  • Trained and mentored team members, enhancing performance and operational knowledge.
  • Implemented inventory management systems to reduce waste and optimize stock levels.
  • Developed employee scheduling processes, improving labor cost efficiency and staffing effectiveness.
  • Analyzed sales data to identify trends, adjusting inventory and staffing accordingly for peak times.
  • Collaborated with cross-functional teams on promotional strategies to boost sales and customer engagement.
  • Conducted performance evaluations, providing constructive feedback to drive team growth.
  • Maintained compliance with health and safety regulations, fostering a safe working environment for staff and customers.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Front of House Employee

Popeyes
02.2022 - 06.2023
  • Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
  • Operated cash register, processed transactions accurately, and managed cash flow.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Assisted in training new employees on front-of-house procedures and customer service standards.
  • Monitored inventory levels, restocked supplies, and contributed to waste reduction initiatives.
  • Implemented upselling techniques to increase average transaction value through effective communication.
  • Assisted customers with product inquiries and provided accurate information.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Collaborated with team members to improve workflow during peak hours.
  • Handled cash, credit, and digital payments while ensuring accuracy in financial exchanges.
  • Maintained cleanliness and organization of checkout areas to enhance customer experience.
  • Trained new cashiers on company policies and operational procedures.
  • Identified and resolved customer concerns promptly to ensure satisfaction.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Ticket Checker

AMC Theatres
07.2021 - 10.2021
  • Verified ticket validity and guest access at entrance.
  • Ensured compliance with safety protocols and regulations.
  • Assisted guests with seat assignments and general inquiries.
  • Monitored crowd flow to enhance guest experience during peak times.
  • Provided exceptional customer service, addressing concerns promptly.
  • Collaborated with team members for efficient operations during events.
  • Maintained cleanliness and organization of ticketing area and lobby.
  • Trained new employees on ticket checking procedures and customer interaction techniques.
  • Maintained order during peak travel times by effectively managing large crowds of passengers.
  • Operated ticketing and concession systems to facilitate customer transactions efficiently.
  • Assisted in maintaining cleanliness and organization of theater facilities to enhance guest experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to prepare theaters for screenings, ensuring optimal viewing conditions.
  • Conducted regular equipment checks to ensure functionality and minimize disruptions during screenings.
  • Implemented safety measures during events, promoting a secure environment for patrons and staff.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.

Front of House Employee

Tijuana Flats
02.2021 - 08.2021
  • Collaborated with team to maintain clean and organized work area, enhancing operational efficiency.
  • Assisted in inventory management by accurately tracking stock levels and reporting discrepancies.
  • Adapted quickly to changing tasks, demonstrating flexibility in fast-paced retail environment.
  • Trained new team members on standard procedures and customer service expectations, fostering teamwork.
  • Implemented safety protocols to minimize hazards and maintain a safe working environment.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Education

No Degree - Psychology

Tallahassee State College
Tallahassee, Florida

High School Diploma - General Studies

Leesburg High School
Leesburg, FL
05.2023

Skills

  • Gross motor skills development
  • Health and safety
  • Fine motor skills development
  • Curriculum planning
  • Child development
  • Outdoor play supervision
  • Age-appropriate activities
  • Social skills promotion
  • Creative teaching strategies
  • Positive reinforcement
  • Afterschool program leadership
  • Storytelling techniques
  • Special needs support
  • Nurturing environment
  • Child assessment
  • First aid and CPR
  • Language development
  • Early childhood education
  • Social skills development
  • Strong work ethic and dependable
  • Problem-solving
  • Health and safety regulations
  • Food preparation
  • Food safety compliance
  • Customer engagement
  • Customer loyalty
  • Store maintenance
  • Waste reduction
  • Shift management
  • Staff training and development
  • Point of sale (POS) system operation
  • Team management
  • Pre-shift walk-through
  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Preschool Assistant Teacher

Child Growth, and Development
06.2025 - Current

Preschool Teacher

Golden Book Daycare
06.2025 - Current

Server

Cracker Barrel
12.2024 - 06.2025

Manager

Taco Bell
11.2023 - 12.2024

Front of House Employee

Popeyes
02.2022 - 06.2023

Ticket Checker

AMC Theatres
07.2021 - 10.2021

Front of House Employee

Tijuana Flats
02.2021 - 08.2021

No Degree - Psychology

Tallahassee State College

High School Diploma - General Studies

Leesburg High School

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