Kenya Starr
San Diego,CA
Summary
A seasoned leader with a proven track record at Amazon Fulfillment Center, I excel in cross-functional teamwork and team leadership. My expertise in performance management and evaluations has significantly enhanced team morale and operational efficiency. Skilled in coaching and mentoring, I've driven data-driven decisions to improve performance, demonstrating a strong blend of hard and soft skills.
Overview
29
29
years of professional experience
Work History
Manager II, Operations, L5
Amazon Fulfillment Center
San Diego, CA
04.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Dock Clerk / Forklift Operator
Amazon Fulfillment Center
Moreno Valley, CA
06.2015 - Current
- Created freight priority, hourly production, and loads reports for Senior Operations
- Coordinated the docking of trailers when they arrive on site by maintaining communication with the TOM team
- Coordinated the loading and unloading of trailers within the inbound dock and maintained freight for the PIDs
Manager I, Operations, L4
Amazon Fulfillment Center
San Diego, CA
05.2021 - 04.2023
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed team of 65 employees, conducting performance evaluations and facilitating professional development.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
Merchandise Pick-up
Sears Moreno Valley Mall at Towngate
Moreno Valley, CA
10.2014 - 11.2015
- Processed, received, shipped, and loaded customer orders and fulfilled web orders
- Assisted customers with returns
- Maintained the merchant levels on the sales floor
Chief Security Officer
United One Security Services
Riverside, CA
05.2010 - 01.2015
- Organized and supervised security for events and day-to-day operations
- Wrote and oversaw the contraction agreement with clients
- Obtained new accounts and maintained existing accounts
- Executed entry control by performing pat-downs and identification checks
- Maintained safety inside the nightclub by preventing and breaking up confrontations and escorting violators outside the club
- Maintained the prevention of underage drinking in the nightclub
- Performed vehicle and foot patrols
- Wrote incident reports and oversaw the reports written by other officers
Branch Manager
FedEx Office
Riverside, CA
03.2010 - 12.2011
- Executed daily operations of cash control, time punch corrections, and overseeing the production schedule
- Managed day-to-day production, shipping, and merchandising according to guidelines and procedures
- Managed the hiring and training process of all employees
- Evaluated the daily performance of employees and administered yearly PAs
- Performed monthly center audits to evaluate the center's operations
- Visited key customers regularly to find their needs and show that management is interested in them
- Managed Payroll and supply budget
- Prepared financial reports based on the center's performance for upper management
- Drove company goals and metrics and got the employees to buy in
- Purchased supplies and retail products, maintaining effective inventory control
Assistant Branch Manager
FedEx Office
Riverside, CA
11.1999 - 03.2010
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Provided training to new employees on company policies and procedures.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
Stocker
Graham Packaging
Ontario, CA
05.1999 - 10.1999
- Loaded performs bottle into the hopper
- Loaded packaging machines, glue, and cardboard boxes
- Packed products into boxes
- Operated the palletizer
Supervisor
FedEx Office
Riverside, CA
08.1997 - 05.1999
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained positive working relationship with fellow staff and management.
Sales Associate
Walmart
Riverside, CA
07.1996 - 08.1997
- Obtained and received merchandise, totaled bills, accepted payments, and made changes for customers in a retail store
- Stocked shelves, counters, and tables with merchandise
- Stamped, marked, and tagged prices on merchandise
- Obtained merchandise requested by customers
- Answered customers' questions concerning location, price, and use of merchandise
Education
Bachelor of Science - Human Service, Child and Family Services
University of Phoenix
Ontario, CA11.2020
Skills
- Cross-functional teamwork
- Team leadership
- Performance management
- Performance evaluations
- Coaching and mentoring
- Safety procedures
Timeline
Manager II, Operations, L5
Amazon Fulfillment Center
04.2023 - Current
Manager I, Operations, L4
Amazon Fulfillment Center
05.2021 - 04.2023
Dock Clerk / Forklift Operator
Amazon Fulfillment Center
06.2015 - Current
Merchandise Pick-up
Sears Moreno Valley Mall at Towngate
10.2014 - 11.2015
Chief Security Officer
United One Security Services
05.2010 - 01.2015
Branch Manager
FedEx Office
03.2010 - 12.2011
Assistant Branch Manager
FedEx Office
11.1999 - 03.2010
Stocker
Graham Packaging
05.1999 - 10.1999
Supervisor
FedEx Office
08.1997 - 05.1999
Sales Associate
Walmart
07.1996 - 08.1997
Bachelor of Science - Human Service, Child and Family Services
University of Phoenix
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