Kenya Taliaferro
Marietta,GA
Summary
Highly-motivated customer service team member. Aspiring to take on new challenges while utilizing management background. Self motivated and detail oriented. Prioritizes guests/customers needs and efficient with problem solving. Proficient in making presentations and providing training. Adept at working independently and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
General Manager
Big Dave's Cheesecakes
Atlanta, GA
11.2022 - Current
- Developed and implemented operational strategies to improve efficiency and maximize the guest experience.
- Sustained effective communication between corporate leadership and partners to maintain operations.
- Responsible for team member interview and hiring process.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory and placed new orders to maintain product levels.
General Manager
Taco Mac
Woodstock, GA
10.2014 - 02.2021
- Managed all aspects of daily business operations with focused emphasis on guest experience.
- Coordinated training program in accordance to company's mandates and procedures.
- Created a team member recognition program to foster a positive work environment and influence productive team member performance.
- Participated in cultivating an exceptional guest experience through continuous interaction and comprehensive feedback.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Associate of Arts - Liberal Arts and General Studies
Oakland Community College
Bloomfield Hills, MIAssociate of Arts - Liberal Arts and General Studies
Wayne County Community College District
Detroit, MISkills
- Customer Relationship Management
- Schedule Management
- Customer Retention
- Time Management
- Administrative Skills
- Leadership and Team Building
- Team Player
Timeline
General Manager
Big Dave's Cheesecakes
11.2022 - Current
General Manager
Taco Mac
10.2014 - 02.2021
Associate of Arts - Liberal Arts and General Studies
Oakland Community College
Associate of Arts - Liberal Arts and General Studies
Wayne County Community College District
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