Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kenya Thomas

Swansea,IL

Summary

Efficient professional in government program administration, known for high productivity and ability to complete tasks swiftly. Specialize in eligibility determination, case management, and regulatory compliance. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and client satisfaction.

Overview

8
8
years of professional experience

Work History

Lead Unemployment Claims Specialist

Equifax
Earth City, MO
05.2022 - Current
  • Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
  • Scheduled and lead team meetings to enhance communication among members.
  • Coach new team members, ensuring an easier transition into the company's workflow
  • Ensured accuracy and completeness of paperwork by carefully proofreading documents.
  • Attended unemployment court hearings and testified accurate details in support of clients.

Customer Service Representative

Imperial Dade Paper
Bridgeton, MO
09.2019 - 05.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Managed financial transactions with customers

Customer Service Representative

MOHELA
Chesterfield , MO
05.2020 - 04.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Kept informed on student loan laws and regulations

Customer Service Representative

US Bank Home Mortgage
Earth City, MO
12.2016 - 05.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Managed and resolved customer complaints in a timely manner.
  • Remained informed about current legislation regarding home mortgages and property taxes.
  • Delivered detailed explanations about escrow, taxes and homeowner insurance to clients

Education

High School Diploma -

East Saint Louis Sr. High
East Saint Louis, IL
06-2014

Skills

  • Attention to Detail
  • Team Collaboration
  • Relationship Building
  • Time management abilities
  • Effective Communication
  • Analytical Thinking

Accomplishments

  • Recognized for providing high quality customer service and displaying patience and empathy

Timeline

Lead Unemployment Claims Specialist

Equifax
05.2022 - Current

Customer Service Representative

MOHELA
05.2020 - 04.2022

Customer Service Representative

Imperial Dade Paper
09.2019 - 05.2024

Customer Service Representative

US Bank Home Mortgage
12.2016 - 05.2019

High School Diploma -

East Saint Louis Sr. High

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Kenya Thomas