Patricia Biggs
Citrus Heights,CA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Unemployment Claims Specialist
EDD (Manpower)
02.2022 - 03.2023
- Analyzing claim information
- Verifying, evaluating wage and earnings
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
- Entering detailed documentation on all contacts and action taken on claim
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Enhanced customer satisfaction by resolving complex claim issues in timely and professional manner.
- Streamlined unemployment claims process by implementing efficient case management strategies.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Followed strict guidelines for handling confidential information.
- Participated in cross-functional projects aimed at improving overall department efficiency and effectiveness in handling unemployment claims matters.
- Expedited claim approvals by effectively prioritizing workload and managing deadlines.
Customer Support 1
VSP
10.2019 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Collateral Specialist/Title Agent
Volt Temp Service/Dealer Track
05.2017 - 10.2019
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Reduced loan processing time with thorough documentation reviews, ensuring accurate collateral valuation.
- Monitored pipelines to track and log status of loans.
- Maintained an organized database of all collateral-related documents, facilitating quick access during audits or examinations.
Volunteer
CTD Dream Builders
01.2006 - Current
- Helped underprivileged children work toward their dreams
- Collected toys for Toys for Tots and distributed them across the state
- Assisted students in their after-school work and activities
- Fed the homeless.
Education
Available Upon Request
Skills
- Activity Supervision
- Attention to Detail
- Guest Services
- Strong Work Ethic
- Customer Service
- Skilled in MS Word
- Reporting abilities
Certification
Timeline
Unemployment Claims Specialist
EDD (Manpower)
02.2022 - 03.2023
Customer Support 1
VSP
10.2019 - 01.2022
Collateral Specialist/Title Agent
Volt Temp Service/Dealer Track
05.2017 - 10.2019
Volunteer
CTD Dream Builders
01.2006 - Current
Available Upon Request
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