Cnawa Jones
Gray,Louisiana
Summary
Motivated Unemployment Claims Specialist leading in Customer Support due to having a high level of respect and patience with each individual interaction. Experience in successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
2
2
years of professional experience
Work History
Unemployment Claims Specialist
Nelnet
Remote, LA
12.2020 - Current
- Input gathered information and researched data on applicants into computer system using CITRIX.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Used MICROSOFT WORD and GUS to maintain over 50 candidate files and file notes.
- Assisted in Training new hires in BTQ requirements and Department of Labor policies.
- Trained by D.O.L to adjudicate Unemployment claims in Multiple states
Education
Associate of Science - Information Technology
Le Fletcher Community College
Thibodaux, LA06.2014
Skills
- Program knowledge
- Self-starter
- Effective communication skills
- MS Office
- Analytical and Critical Thinking
- Cultural Awareness
- Self-Motivated
Timeline
Unemployment Claims Specialist
Nelnet
12.2020 - Current
Associate of Science - Information Technology
Le Fletcher Community College
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