Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tianna Peterson

Sheboygan

Summary

Dynamic Customer Service Representative with a proven track record at Nelnet, recognized for exceptional complaint resolution and problem-solving skills. Adept at fostering positive client relationships and enhancing service experiences, I excel in multitasking and organization, consistently exceeding service standards and contributing to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Nelnet
07.2020 - 03.2025
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

AT&T
01.2018 - 01.2020
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Paul Robeson High School
6835 S Normal
06-2010

Skills

  • Complaint resolution
  • Technical support
  • Scheduling
  • Retail marketing
  • Multitasking and organization
  • Positive and professional
  • Promotional support
  • Customer service
  • Problem-solving

Certification

  • CNA - Certified Nurse Assistant

Timeline

Customer Service Representative

Nelnet
07.2020 - 03.2025

Customer Service Representative

AT&T
01.2018 - 01.2020

High School Diploma -

Paul Robeson High School

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