Kenya Vecerra
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
11
11
years of professional experience
Work History
Crew Member
Dunkin' Donuts
11.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Caregiver
IHSS
01.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Representative
Cricket Communications, Inc
02.2022 - 12.2022
- Responsible for making new accounts cell phones, activate phones, cell accessories porting in a number from one company to another and explaining phone plans and scanning inventory and greeting customers
Sales Associate
Boost Mobile Authorized Retailer
07.2019 - 10.2022
- Responsible selling plans, accessories, explaining monthly plans, family plans, had to go each month to almost every month I hit my quota, making sure that customer was happy
Sales lead
Cricket Wireless
09.2017 - 06.2019
- Cell phone plans, monthly plans, had to explain to my team goals. We have had meetings. I had a monthly quarter 75% of the time I would hit my goal Push family plans and monthly plans for cell phones
Manager
Sales and Merchandising Services
09.2015 - 06.2016
- Responsible of handling cash, making schedules having monthly cells. Make sure everything was correct sells on floor and on system. Open and close store making sure store was clean and sell all different items from clothing from wigs accessories extensions.
Sales Associate Manager
Boost Mobile Authorized Retailer
07.2014 - 07.2015
- Cell phones plans, accessories, the lead of promotions, explaining phones information monthly plans gigabytes explain explaining further information of text messages fixing phones putting on accessories
Education
High School Diploma -
Sweet Water High School
06.2015
Skills
- Computer literacy, Time management, Communication skills, Bilingual, Microsoft word, Guest services, Documentation review, Microsoft excel, Customer service, Leadership, English, Customer service
Languages
Spanish, English
Timeline
Crew Member
Dunkin' Donuts
11.2024 - Current
Caregiver
IHSS
01.2024 - Current
Sales Representative
Cricket Communications, Inc
02.2022 - 12.2022
Sales Associate
Boost Mobile Authorized Retailer
07.2019 - 10.2022
Sales lead
Cricket Wireless
09.2017 - 06.2019
Manager
Sales and Merchandising Services
09.2015 - 06.2016
Sales Associate Manager
Boost Mobile Authorized Retailer
07.2014 - 07.2015
High School Diploma -
Sweet Water High School
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