Coordinates and tracks various shipments across TL, LTL, Partial, and Flatbed modes of transportation.
Dispatches information to service providers to schedule freight movement.
Offers clients rates for multiple transport methods.
Maintains consistent communication with customers regarding shipment progress.
Reaches out to customers to set up appointments.
Efficiently address any customer issues with invoices to ensure accurate invoice approvals.
Determines responses to effectively deal with emergencies, accidents, and breakdowns.
Assists clients in completing claims for damaged or missing freight.
Resolves clients' complaints in a timely manner while maintaining strong relationships, which increased overall sales and opportunities.
Initiates and monitors strategies for retaining and servicing accounts to maintain consistent revenue streams.
Assistant Teacher
Chicago Children's House
Chicago, IL
07.2019 - 05.2021
Lead and assisted with classroom activities
Managed precise records for daily schedules for multiple children
Maintained safe, educational environment for students during learning and free play time
Prepared lesson materials and visual aids to reinforce lesson concepts that helped develop a variety of areas in infant development
Communicated regularly with parents, teachers and administrators about students' progress and needs
Clerical/Remittance Processor
City Staffing
Chicago, IL
11.2018 - 07.2019
Opened and organized payment envelops
Verified information for accurate processing
Prepared and processed over 1000 transactions per week
Organized and maintained filing and document management systems
Verified data when processing incoming and outgoing checks
Receptionist
National College of Naprapathic Medicine
Chicago, IL
08.2018 - 11.2018
Organized and restocked office supplies
Scheduled and confirmed 150+ appointments.
Answered and directed incoming calls using multi-line telephone system
Sorted incoming mail and directed to correct personnel each day
Greeted incoming patients and verified paperwork to manage smooth intake processes
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
Intern
U of IL in Springfield Police Station
Springfield, IL
01.2018 - 05.2018
Assisted police officers with non-emergency duties under close supervision
Patrolled grounds and buildings on foot and by and patrol car to monitor activity and deter crime
Assisted with routine police reports after conducting non-hazardous investigations
Aided with directing traffic during large events or accidents
Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring
Administrative Assistant
U of IL Health Services
Springfield, IL
10.2016 - 05.2018
Organized and maintained filing and document management systems by coordinating, archiving and purging files
Aided in the setup and breakdown for events for 1000+ attendees
Created flyers to promote multiple events throughout the school year
Answered multi-line telephone system and routed calls to appropriate personnel
Grant Writing Intern
City of Chicago Department of Cultural Affairs
Chicago, IL
06.2017 - 08.2017
Assisted with the planning and operations of events coordinated by the Departments of Cultural Affairs and Special Events
Provided assistance to others to complete tasks on time
Performed clerical tasks, including restocking supplies, organizing, and cleaning workplace
Recorded minutes from panel discussions
Lead designer in creating presentations for grantees
Processed 2000+ contracts for City Arts grants
Collected data for statistics on a multitude of events hosted in Chicago
Completed assigned duties and consistently produced high volume of work to support daily business needs
Media Intern
Free Spirit Media
Chicago, IL
10.2011 - 06.2012
Assisted with planning and execution of design and marketing campaigns
Created and distributed content such as videos and infographics
Edited video by adding graphics, titles, audio and special effects
Reviewed video and selected best footage for storytelling
Education
Bachelor of Arts - Criminal Justice
University of Illinois At Springfield
Springfield, IL
05.2018
Skills
Social Media Proficiency
Content Development
Problem Solving
Creative
Collaborator
Adaptability
Clerical
Data Entry
Microsoft Office
Final Cut Pro
Activities
Gary Comer College Prep Robotics Club, Rock Starz Mentorship Program, Excel Tutoring, Black Student Union, STARS Mentor, Member of Delta Sigma Theta Sorority Incorporated