Kenyada Lovinsky
Middletown,USA
Summary
Customer service and patient engagement professional with extensive experience supporting healthcare operations. Coordinate patient appointments, manage medical records, and maintain privacy and compliance standards. Provide clear, timely communication to improve patient experience.
Overview
18
18
years of professional experience
Work History
Unit Secretary, Bariatrics
Crystal Run Healthcare
Middletown, New York
05.2021 - Current
- Coordinated scheduling for appointments and medical procedures.
- Processed incoming calls and directed inquiries to appropriate departments, ensuring effective communication and timely resolution of patient needs.
- Updated electronic health records accurately and in a timely manner.
- Provided clerical support, including filing, faxing, photocopying, and data entry of patient information into electronic health record systems, enhancing record accuracy and accessibility.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Prepared documents for signature by physicians or other authorized personnel.
- Participated in regular meetings with department heads to discuss changes in procedures or policies, contributing to improved unit operations and alignment with healthcare standards.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Communicated effectively with medical staff and patients to facilitate information exchange.
- Assisted with administrative tasks including filing, data entry, and document preparation.
- Trained new staff on office protocols and electronic health record systems efficiently.
Patient Services Coordinator
Crystal Run Healthcare
Middletown, New York
10.2019 - 04.2021
- Coordinated patient appointments and managed schedules for multiple providers to optimize patient flow.
- Supported patients with insurance verification and eligibility questions.
- Facilitated clear communication between patients and healthcare providers.
- Resolved patient concerns promptly and professionally.
- Maintained patient records and followed privacy regulations.
- Processed insurance authorizations, collected co-payments, and resolved billing discrepancies to ensure timely patient care.
- Trained new staff on office procedures and patient service protocol to enhance team efficiency.
- Coordinated release of medical records to third parties upon request.
- Followed HIPAA regulations when handling confidential patient information.
Owner/Baker
Kakes by Kenni
Middletown, USA
04.2009 - 02.2019
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices.
- Created and maintained databases for tracking customer orders and inventory management.
- Provide services to customers, such as order placement, delivery times and pick-up orders.
- Ordered supplies and maintained accurate inventory levels.
- Prepare event materials, such as flyers and promotional events.
- Developed unique cake designs and flavor profiles for customer orders.
- Oversaw inventory management and maintained supply levels for baking ingredients.
- Ensured compliance with health and safety regulations in food preparation areas.
- Created marketing materials to promote seasonal specials and events.
- Coordinated event planning services for weddings and special occasions.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to enhance brand visibility and engage with potential customers.
- Developed targeted marketing campaigns to attract new customers and increase sales opportunities.
Education
High School Diploma -
University Heights High School
Bronx, NY06-1992
Skills
- Insurance verification and prior authorization
- Patient billing and coding
- ICD-10 and CPT coding
- Authorization process management
- Medical appeals handling
- Medical terminology expertise
- Coordination and multitasking
- Effective speaking skills
- Customer service excellence
- Problem resolution strategies
- Patient engagement techniques
- Active listening skills
- Problem Resolution
- Patient Engagement
- Active Listening
- Medical terminology
- Multitasking
Timeline
Unit Secretary, Bariatrics
Crystal Run Healthcare
05.2021 - Current
Patient Services Coordinator
Crystal Run Healthcare
10.2019 - 04.2021
Owner/Baker
Kakes by Kenni
04.2009 - 02.2019
High School Diploma -
University Heights High School