Diandra Burns
Baltimore,MD
Summary
Detail-oriented Medical Secretary with over 6 years in healthcare administration across hospital and outpatient settings. Expertise in patient scheduling, insurance verification, prior authorizations, and electronic medical records (EMR). Proven ability to manage multiple priorities while delivering exceptional service and support to enhance patient care.
Overview
6
6
years of professional experience
Work History
Medical Secretary
University Of Maryland Medical Center
Baltimore, Maryland
08.2024 - Current
- Managed patient scheduling and appointments using electronic health record systems.
- Verified patient demographics and insurance information to ensure accuracy before each visit or procedure.
- Assisted with insurance verification and authorization processes for patient care.
- Completed insurance claim forms to facilitate timely processing and reimbursement.
- Prepared medical documents and reports for physician review, ensuring accuracy and completeness for informed decision-making.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
Patient Service Representative
Mercy Medical Center
Baltimore, Maryland
07.2022 - 08.2024
- Assisted patients with inquiries, providing accurate information on services to enhance patient understanding and satisfaction.
- Addressed patient concerns with empathy and professionalism in a fast-paced environment.
- Managed patient appointments and scheduling using electronic health record systems.
- Processed patient registrations and verified insurance information efficiently.
- Verified demographics and insurance information to register patients in computer system.
- Educated patients on payment options and billing policies, ensuring clarity regarding procedures related to their visit.
- Reviewed patient accounts for accuracy on a regular basis.
- Adhered to HIPAA regulations when handling confidential patient information.
- Entered patient demographic information into electronic health record system. into electronic health record system.
- Digitized forms and documents for electronic storage, ensuring easy access to patient identification and insurance cards while maintaining organized patient document folders.
Patient Access Coordinator
University Of Maryland Medical System
Baltimore, Maryland
02.2020 - 02.2022
- Coordinated insurance verification and eligibility checks to ensure timely access to care.
- Verified insurance eligibility and confirmed coverage to facilitate seamless service delivery.
- Managed patient registration processes for diverse medical services.
- Welcomed patients upon arrival, verified identification, and collected demographic information to streamline registration process.
- Scheduled patient appointments using electronic health records systems.
- Maintained accurate patient records in compliance with regulations.
- Verified demographics and insurance information to register patients in the computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
High School Diploma -
Kenwood High School
Baltimore, MD06-2003
Skills
- Patient Registration
- Patient scheduling
- Insurance Verification
- Prior Authorization
- Epic EMR
- Medical Records
- Referral Coordination
- Data Entry
- HIPAA Compliance
- Microsoft Office
- Multi-line phone operation
- Patient support
Timeline
Medical Secretary
University Of Maryland Medical Center
08.2024 - Current
Patient Service Representative
Mercy Medical Center
07.2022 - 08.2024
Patient Access Coordinator
University Of Maryland Medical System
02.2020 - 02.2022
High School Diploma -
Kenwood High School