Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kenyada Robinson

Kenyada Robinson

Summary

Experienced professional in the field of esthetics, dedicated to providing exceptional skincare services. Proficient in facials, waxing, and microdermabrasion, while consistently upholding strict standards of hygiene and client care. Highly collaborative and adaptable team member with a strong focus on achieving results. Expertise in skin analysis and product recommendations, ensuring personalized and effective skincare solutions for clients.



Overview

12
12
years of professional experience
1
1
Certification

Work History

Advisor II

Nelnet Student Loan Services
10.2021 - Current
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative

Sun Life Financial
06.2020 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Customer Care Manger

Hy-Vee
07.2012 - 05.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.


Education

Aesthetics

Penrose Academy
Scottsdale, AZ
12-2024

Medical Assistant

Concorde Career College
Kansas City, MO
12-2010

High School Diploma -

Raytown Sr. High School
Raytown, MO
05.2008

Skills

  • Skin analysis
  • Chemical facial peels
  • Dermaplaning
  • Eyebrow and lash tinting
  • Eyebrow shaping
  • Body hair removal
  • Eyelash extension application
  • High-frequency machine use
  • Skin care education
  • Microneedling
  • Lash Lift
  • Brow Lamination
  • Back Treatment
  • Facial treatment customization

Certification

  • Infection Control and Sterilization Certificate Barbicide
  • Eyelash Extension Certification
  • Certified Medical Assistant (CMA)
  • OSHA Certified

Timeline

Advisor II

Nelnet Student Loan Services
10.2021 - Current

Customer Service Representative

Sun Life Financial
06.2020 - 09.2021

Customer Care Manger

Hy-Vee
07.2012 - 05.2020

Aesthetics

Penrose Academy

Medical Assistant

Concorde Career College

High School Diploma -

Raytown Sr. High School

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Kenyada Robinson