Kenyajha Johnson
Aurora,IL
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Trustworthy and dedicated Customer service employee with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Banquet Server
Doubletree By Hilton
Bloomington, IL
08.2024 - Current
- Managed multiple tables and prioritized tasks during peak service times, maintaining a calm and professional demeanor.
- Assisted with setting up and breaking down dining areas for events, banquets, and special occasions, ensuring all guest requirements were met.
- Delivered exceptional dining experiences by providing attentive, friendly, and efficient service to guests in a high-volume hotel restaurant
Cashier
Lowe's
Normal, IL
04.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Customer Service Representative
Home Depot
Aurora, IL
02.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
School Counselor
Normal Parks and Recreation
Normal, IL
08.2023 - 01.2024
- Provided individual and group counseling sessions to students in order to discuss academic, social and emotional issues.
- Assisted families in understanding resources available within the community to address their needs.
- Counseled students regarding variety of social, educational and interpersonal issues.
- Assessed students and proposed behavior management plans to alleviate academic and social problems.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
Education
Bachelor of Science - Criminal Justice
Illinois State University
Normal, IL05-2026
Skills
- POS Systems
- Customer Assistance
- Customer Relations
- Complex Problem-Solving
- Customer service excellence
- Conflict Resolution
- Written and verbal communication
- Student empowerment
Affiliations
- Peer mentor
- Volunteer chair of organization
- Event planner of organization
- Member of The Kat Walk
- Member of L.O.V.E
Timeline
Banquet Server
Doubletree By Hilton
08.2024 - Current
Cashier
Lowe's
04.2024 - Current
School Counselor
Normal Parks and Recreation
08.2023 - 01.2024
Customer Service Representative
Home Depot
02.2022 - Current
Bachelor of Science - Criminal Justice
Illinois State University
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