Summary
Overview
Work History
Skills
Certification
Timeline
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Emma Whitman

San Antonio,TX

Summary

Experienced professional with a strong background in customer service in the medical field and foodservice industry. Dedicated to delivering exceptional experiences for customers and patients through attentive and compassionate care. Skilled in effectively addressing customer needs and resolving issues to ensure satisfaction. Committed to upholding high standards of service excellence in all interactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Banquet Server

Maggiano's Little Italy
11.2024 - Current
    • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
    • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
    • Arranged linens and table settings according to seating plan and event theme.
    • Set up banquet tables and chairs based on event requirements.
    • Handled food and beverage orders for up to 40 guests, delivering prompt and friendly service.
    • Provided friendly, courteous service to create memorable moments for guests.

Carryout Employee

Maggiano's Little Italy
11.2024 - Current
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Utilized POS system to receive and process food and beverage orders.

Medical Assistant

The Texas Institute of Dermatology
01.2024 - 10.2024
  • Assisted the attending physician in procedures, surgeries, patient interactions, insurance inquiries and billing
  • Handled history taking during one-on-one interactions with patients
  • Verified insurances and calculated accurate copays based on the patient's deductibles and out of pocket payments
  • Performed non-invasive cosmetic procedures from microdermabrasion facials to laser hair removal.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Server

IPIC Theaters. LLC
05.2023 - 01.2024
  • Served guests seated in multiple movie theaters at the same time.
  • Managed the split of parties and sections for myself and coworkers per theater.
  • Entered orders into both handheld and stationary POS systems.
  • Attended to customers' needs whenever they press a call light at their seats.
  • Pre-authorized credit and debit cards for customers' tabs.
  • Cultivated warm relationships with regular customers.
  • Increased sales by upselling higher-end products to customers.
  • Delivered entrees to their respective destinations (movie theaters, dining room, bar).

Host/Cashier

Pluckers Wing Bar
09.2021 - 07.2022
  • Organized the restaurant's waitlist based on party size and seating preferences
  • Entered to-go orders into the POS system
  • Took to-go orders over the phone
  • Walked customers to their tables and supplied menus
  • Kept the host station clean and organized
  • Assisted servers in greeting their tables as needed
  • Packaged and distributed to-go orders to customers

Skills

  • Food handling
  • High volume dining
  • POS Systems
  • Customer Service
  • Beverage Service
  • Order Accuracy
  • Adaptability and flexibility
  • Detail-oriented

Certification

  • Food Handler's License
  • TABC Certification
  • CPR Certified

Timeline

Banquet Server

Maggiano's Little Italy
11.2024 - Current

Carryout Employee

Maggiano's Little Italy
11.2024 - Current

Medical Assistant

The Texas Institute of Dermatology
01.2024 - 10.2024

Server

IPIC Theaters. LLC
05.2023 - 01.2024

Host/Cashier

Pluckers Wing Bar
09.2021 - 07.2022

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Emma Whitman