Kenyanna Jenkins
Greensboro,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Conduent
Greensboro, NC
02.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using company software and systems efficiently.
- Provided product information to enhance customer understanding and satisfaction
- Excellent verbal and written communication
- -Strong problem-solving abilities- Proficient in customer relationship management (CRM) software- Ability to work in fast-paced environments- Team player with a positive attitude- Strong organizational and multitasking skills- Empathy and active listening- Ability to handle difficult situations calmly and effectively
Front Desk Receptionist
Cone Health Urgent Care
Greensboro, NC
03.2023 - 12.2024
- Managed multi-line phone system for incoming calls and inquiries.
- Greeted patients and visitors, ensuring a welcoming environment.
- Scheduled appointments and coordinated patient information with medical staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Front Desk Receptionist
Double Tree Hilton
Greensboro, NC
05.2021 - 06.2023
- Greeted guests warmly and efficiently at the front desk.
- Managed check-in and check-out processes for all guests.
- Processed reservations using hotel management software systems.
- Maintained accurate records of guest information and transactions.
- Assisted in training new front desk staff on procedures and policies.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Customer Service Representative
Alorica
Greensboro, NC
09.2018 - 11.2020
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using company software and systems efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions accurately for future reference and analysis.
- Maintained a positive attitude while handling challenging customer situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science -
North Carolina A&T State University
Greensboro, NC 08.2024 - 08.2025
Skills
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Technical troubleshooting
- Appointment scheduling
- Data entry
- Hospitality and accommodation
- Reading comprehension
- Microsoft office expertise
- Positive and professional
Timeline
Customer Service Representative
Conduent
02.2025 - Current
Bachelor of Science -
North Carolina A&T State University
08.2024 - 08.2025
Front Desk Receptionist
Cone Health Urgent Care
03.2023 - 12.2024
Front Desk Receptionist
Double Tree Hilton
05.2021 - 06.2023
Customer Service Representative
Alorica
09.2018 - 11.2020