Kenyate Dowdell
Americus,GA
Summary
Resourceful dispatcher experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of our region, which consist of 23 counties.
Overview
1
1
Certification
Work History
Dispatcher 2
Georgia Department Of Public Safety
Americus, GA
7/16/16 - Current
- Operates radio and other data transmitting equipment
- Coordinates radio and data communication traffic
- Reports and interprets emergency and non-emergency information within the allotted time
- Operates national and sate (NCIC/GCIC) Criminal information computer systems to retrieve/update criminal information and license/motor vehicle
- Run queries and enters updates on data such as criminal and driver histories, warrants, missing/wanted persons, and guns/lost or stolen
- Listens carefully to each caller while asking vital questions and working hard to keep the caller calm in stressful situations
- Determines the nature of the call and dispatching the appropriate personnel
- Provides in depth information to the appropriate personnel to prepare them for diverse situations
CNA/Medicine Technician
Magnolia Manor Retirement Center
Americus, GA
4/01/11 - 7/01/16
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Administered prescribed medication
Education
Associate of Applied Science - Business Technology
South Georgia Technical College
Americus, GA05-2021
High School Diploma -
Americus-Sumter High South Campus
Americus, GA05.2006
Skills
- Public Relations
- Excellent communication written and verbally
- Critical Thinker
- Data Entry
- Strategy development
- Knowledgeable in computer software (Word,Excel,Powerpoint,Access)
- Multitasking
- Able to operate a multi-monitor screen/tabs
- Handling high call volume and stressful situation
Certification
- Microsoft Office Application Profession Certificate of Credit- May 6, 2021
- Microsoft Excel Application Professional Certificate of Credit-May 6, 2021
- Georgia Crime Information Center/ Georgia Peace Officer Standards and Training Council -July 2016
- Georgia Crime Information Center Certificate of Training Security and Integrity July 2016
- Medical Front Office Assistant Technical Certificate of Credit- December 15,2015
- Administrative Support Assistant Technical Certificate of Credit- December 15, 2015
- Medical Word Application Professional Technical Certificate of Credit
Timeline
Dispatcher 2
Georgia Department Of Public Safety
7/16/16 - Current
CNA/Medicine Technician
Magnolia Manor Retirement Center
4/01/11 - 7/01/16
Associate of Applied Science - Business Technology
South Georgia Technical College
High School Diploma -
Americus-Sumter High South Campus
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