Trisha Young
Cheyenne,WY
Summary
I am a highly organized and proactive employee with excellent leadership and problem-solving abilities. I have a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. I am dedicated to efficiency and reliability in personal work and collaborative projects. I am a detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with high accuracy. Additionally, I am always willing to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Dispatcher 2
Wyoming Highway Patrol
03.2019 - Current
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Organized Law Enforcement calls and Dispatching officers.
Certified Nursing Assistant
Cheyenne Regional Medical Center - West Campus
07.2013 - 03.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Certified Nursing Assistant
Life Care Center Of Cheyenne
10.2011 - 07.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
Bachelor's Degree in Business Admin - Accounting
Southern New Hampshire University
Manchester, NH12.2025
High School Diploma -
Triumph High School 1250 W College
Cheyenne, WY05.2012
Skills
- Maintaining Call Metrics
- Complex Problem-Solving
- Calm under pressure
- Controlling emotions
- Communication
- Empathy and compassion
- Organization
- Computer Aided Dispatch
- Multitasking
- Team Work
- Technological Skills
Additional Information
- 2
Timeline
Dispatcher 2
Wyoming Highway Patrol
03.2019 - Current
Certified Nursing Assistant
Cheyenne Regional Medical Center - West Campus
07.2013 - 03.2019
Certified Nursing Assistant
Life Care Center Of Cheyenne
10.2011 - 07.2013
Bachelor's Degree in Business Admin - Accounting
Southern New Hampshire University
High School Diploma -
Triumph High School 1250 W College
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