Kenyatta Keller
Summary
Seeking a responsible, decision making position in a progressive environment offering challenges and encouraging continued professional development.
A motivated and energetic professional with many years of experience in customer service. Background includes strong communication, exceptional organizational skills and excellent customer service skills. Constantly demonstrating the ability to work as a team player as well as multi-task.
Overview
23
23
years of professional experience
Work History
Financial Services Representative
World Finance
03.2023 - Current
- Provide and maintain strong customer service assisting customers with questions, concerns, and products
- Process and prepare loan applications to assist the Branch Manager in operating the branch effectively and efficiently to maximize growth
- Call approved and unmade applications to close loans daily
- Prepare loan documents and execute loan closing on current renewal loans
- Receive and process payments
- Help build tax clientele and provide tax services
- Balance assigned cash drawer daily
- Prepare and complete the daily branch bank deposit.
Store Manager
Dollar Financial Group/Money Mart
01.2017 - 03.2023
- Responsible for managing staff making sure they are following company policies and compliance
- Giving attention to detail
- Preparing schedules on a weekly basis
- Assuring that store budgets and goals are met each month to get revenue
- Market company on weekly basis
- Resolve problems customers may have at store level.
Teller/Customer Service Representative
Dollar Financial Group/Money Mart
11.2004 - 01.2017
- Responsible for handling, processing and servicing all client transactions in a prompt, efficient, accurate and professional manner
- Provide information to customers regarding all company services
- Familiar with all company products to effectively cross sell to customers
- Perform clerical and administrative duties
- Cash checks after following check cashing procedures
- Process loans and ensure that customers' loan information is processed and maintained appropriately
- Execute payments for utility bills and other bills
- Send and receive wire transfers
- Sell money orders, prepaid debit cards, and other available financial services
- Accurately receive, count and distribute cash
- Ensure that all cash and other negotiable items are balanced and secure according to established policies and procedures
- Maintain records of transactions made on a daily basis
- Prepare bank deposits and verify money in the cash drawer and safe/vault.
Cashier
Albertson's Food Market
09.2000 - 06.2004
- Perform bookkeeping duties that included cashing checks, refunds, preparing bank deposits, setting up cash tills, and reconciling daily/weekly sales reports.
Education
Medical Billing and Coding Specialist -
Gretna Career College
Gretna, LA05.2009
General Studies Diploma -
John Ehret High School
Marrero, LA05.1997
Skills
- Very strong organizational skills
- Independent Worker
- Dependable
- Detail oriented
- Flexible and adaptable
- Willingness to learn
- Strong problem analysis and problem solving skills
- PowerPoint
- Excel
- Team Player
Timeline
Financial Services Representative
World Finance
03.2023 - Current
Store Manager
Dollar Financial Group/Money Mart
01.2017 - 03.2023
Teller/Customer Service Representative
Dollar Financial Group/Money Mart
11.2004 - 01.2017
Cashier
Albertson's Food Market
09.2000 - 06.2004
Medical Billing and Coding Specialist -
Gretna Career College
General Studies Diploma -
John Ehret High School