Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kenyatta Mitchell

Houston,TX

Summary

Compassionate Victim Advocate known for productive and efficient task completion. Skilled in crisis intervention, case management, and legal support to offer comprehensive assistance to clients. Excel in empathy, active listening, and communication to effectively support and empower victims through challenging circumstances.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Victim Advocate

Bay Area Turning Point
Webster, TX
02.2025 - Current
  • Assists victims of all types of abuse.
  • Informs victims and their families of their rights.
  • Provides emotional support, as well as assists with relocation services.
  • Help complete forms and act as a liaison between programs and service agencies.
  • Advocated for victims during difficult situations by filing police reports and connecting to needed services.
  • Assisted homeless clients with procuring mental health support and other various community resources.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

School Bus Driver

First Student Transportation LLC
Houston, TX
06.2024 - Current
  • Performed pre-trip inspections of the bus according to established procedures.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
  • Monitored student behavior on the bus and enforced rules consistently.

Truck Driver

Indec Trucking LLC (FedEx)
Memphis, TN
03.2024 - 06.2024
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Inspected truck before and after trips, ensuring all safety regulations were followed..
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Managed personal driving time according to Hours of Service regulations.

Shelter Monitor/Case Aide

Salvation Army Shelter
Houston, TX
08.2022 - 09.2023
  • Greeted visitors upon their arrival at the shelter, verifying identification and assigning temporary lodging if needed.
  • Monitored security cameras throughout the facility and documented any suspicious activity observed on video surveillance recordings.
  • Assisted in enforcing rules and regulations within the shelter, ensuring that all guests were treated with respect.
  • Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
  • Maintained accurate records of all visitors entering and leaving the facility.
  • Regularly checked expiration dates on food items stored in pantry shelves before distributing them among guests.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Organized activities for children staying at the shelter, helping them feel safe during their stay.

Health Communication Agent/Medicare Enrollment Specialist

Connexion Point
Memphis, TN
09.2019 - 01.2022
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Developed personalized plans to meet clients' specific needs and goals.
  • Provided customer service to clients through phone and email communication.
  • Responded to client inquiries and resolved issues promptly.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

Certified Nursing Assistant

Lutheran Senior Services, Inc.
Webster Groves, MO
07.2016 - 09.2019
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Supported non-ambulatory residents in range of motion exercises.
  • Observed patients for any changes in their physical or mental condition.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Education

High School Diploma -

O'Fallon Township High School
O'Fallon, IL
05-2013

Some College (No Degree) - General Studies

Southwestern Illinois College
Belleville, IL

Skills

  • Referral services
  • Professional boundaries
  • Victim intake services
  • Client confidentiality
  • Documentation and reporting
  • Victim advocacy
  • Emergency housing services
  • Crisis management
  • Patient support
  • Self motivation
  • Data collection
  • Vital sign recording
  • Transporting patients
  • Observing responses
  • Patient-focused care
  • Documenting behaviors
  • Supporting personal needs
  • Patient care
  • Patient lifting
  • Alzheimer's and dementia care

Certification

  • CNA License (CPR Certified)
  • CDL CLASS A & CLASS B (Endorsements: Air Brakes, Doubles/Triples, School Bus & Passenger)

References

References available upon request.

Timeline

Victim Advocate

Bay Area Turning Point
02.2025 - Current

School Bus Driver

First Student Transportation LLC
06.2024 - Current

Truck Driver

Indec Trucking LLC (FedEx)
03.2024 - 06.2024

Shelter Monitor/Case Aide

Salvation Army Shelter
08.2022 - 09.2023

Health Communication Agent/Medicare Enrollment Specialist

Connexion Point
09.2019 - 01.2022

Certified Nursing Assistant

Lutheran Senior Services, Inc.
07.2016 - 09.2019

High School Diploma -

O'Fallon Township High School

Some College (No Degree) - General Studies

Southwestern Illinois College

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Kenyatta Mitchell