Kenyatta Woodley
Capitol Heights,MD
Summary
Adept at electrical troubleshooting and renowned for exceptional customer service, I significantly enhanced network performance and client satisfaction at Verizon. My expertise in cabling layouts and hand-tool proficiency, coupled with a proactive approach to OSHA compliance and technical support, has led to tangible improvements in operational efficiency and safety standards.
Overview
31
31
years of professional experience
Work History
Cable Technician
Verizon
04.2000 - Current
- Provided training on use, troubleshooting, and calibration of equipment.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Monitored system performance indicators closely, identifying potential issues before they escalated into major problems.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Developed and implemented plans for installation of new networks and cabling systems.
- Read blueprints and schematics to correctly place equipment.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Repaired and updated equipment to conform to company-wide standards.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
Value Added Sales
Frigid North Electrical
07.1996 - 11.1999
- Streamlined the valuation process for increased efficiency, utilizing advanced software tools and technology.
- Contributed to company growth by identifying new markets and expanding service offerings in response to client demand.
- Improved client satisfaction by offering timely and accurate valuations based on current market conditions.
- Reviewed colleagues'' work for quality control purposes, ensuring that all valuations met company standards for accuracy and professionalism.
- Maintained a high level of customer service by addressing client concerns quickly and effectively, leading to higher retention rates and positive reviews from satisfied customers.
- Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments.
29s Comsec Repairman
US Army
06.1993 - 07.1996
- Stayed current with industry trends, continuously learning about new tools, technologies, and best practices for appliance repair services.
- Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained inventory of repair supplies and ordered parts.
- Conducted regular safety inspections on equipment to prevent accidents or malfunctions during operation.
- Enhanced repair quality by utilizing proper tools and techniques in a timely manner.
- Maintained detailed records of repairs, parts used, and labor costs for accurate invoicing and inventory management.
- Optimized workflow efficiency through organization of workspace, tool maintenance, and careful planning of daily tasks.
- Delivered consistent high-quality workmanship, adhering to industry standards and best practices on all jobs performed.
- Dismantled machines and equipment to remove defective parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
Associate Of Arts - General Studies
05.1996
High School Diploma - Electrical, Electronics And Communications Engineering
06.1993
Skills
- Hand-tool proficiency
- Cabling layouts
- Troubleshooting skills
- Customer Service
- OSHA Compliance
- Technical Support
- Service Calls
- Customer Education
- Electrical Troubleshooting
Timeline
Cable Technician - Verizon
04.2000 - Current
Value Added Sales - Frigid North Electrical
07.1996 - 11.1999
29s Comsec Repairman - US Army
06.1993 - 07.1996
University of Alaska Anchorage - Associate Of Arts, General Studies
I C Norcom High - High School Diploma, Electrical, Electronics And Communications Engineering