Kenyella Williams
Mobile,AL
Summary
Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
J.C. Penney
02.2020 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
DTLR
10.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Sears Holdings Company
07.2015 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Ben C Rain High School
Mobile, AL05.2015
Skills
- Upselling
- Order Processing
- Sales Development
- Call Center Operations
- Customer Service
- Technical Troubleshooting
- Scheduling
- Complaint Resolution
- Product Knowledge
Timeline
Sales Associate
J.C. Penney
02.2020 - 05.2023
Sales Associate
DTLR
10.2016 - 08.2018
Customer Service Representative
Sears Holdings Company
07.2015 - 09.2016
High School Diploma -
Ben C Rain High School
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