Kenyetta Adams
Houston
Summary
Experienced with medical coding and billing practices, ensuring accurate patient data and claim submissions. Utilizes ICD-10, CPT, and HCPCS codes to optimize reimbursement processes. Track record of maintaining compliance with healthcare regulations and enhancing revenue cycle management.
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OWNER
TKO Body Bar, LLC
Houston, TX
09.2019 - Current
- Supported clients in navigating travel logistics for overseas medical care following elective surgeries.
- Assessed client preferences and matched them with qualified doctors specializing in relevant surgical procedures.
- Achieved client satisfaction by designing effective meal prep plans that fostered healthy lifestyles. Enhanced overall wellness through skilled administration of lymphatic drainage massages.
- Analyzed customer feedback and developed targeted business strategies to enhance overall customer experience and loyalty.
- Supervised daily operations, focusing on effective staff management, precise inventory control, and rigorous quality assurance standards.
- Oversaw daily operations including staff management, inventory control, and quality assurance.
- Developed and implemented business strategies to enhance customer experience and loyalty.
Uber Driver
Uber
Houston, Tx
02.2015 - Current
- Delivered exceptional customer service through effective communication and problem-solving.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Maintained vehicle cleanliness and compliance with safety regulations consistently.
- Managed cashless transactions accurately, ensuring seamless payment processing for riders.
- Adapted quickly to changing traffic patterns and rider requests to enhance service efficiency.
- Delivered passengers to destinations safely and on time.
Customer Service Representative
Greenix Pest Control
Houston, TX
08.2025 - 11.2025
- Managed payment posting processes to ensure accuracy and timeliness, supporting overall financial operations.
- Maintained up-to-date and accurate records through meticulous data entry practices.
- Executed efficient processing of invoices to support timely billing and ensure prompt payment cycles.
- Facilitated customer satisfaction through prompt resolution of inquiries and issues.
- Conducted thorough verification of insurance details to support accurate billing processes.
- Utilized CRM software to efficiently resolve customer inquiries, enhancing overall service quality.
- Directed call handling processes to ensure prompt and effective resolution of diverse customer needs.
- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Streamlined customer account operations to enhance information accuracy and expedite request processing.
- Resolved customer inquiries through effective communication and problem-solving strategies.
Customer Service Call Center Representative
Alorica
03.2025 - 06.2025
- Resolved issues efficiently by employing problem-solving techniques to ensure customer satisfaction.
- Processed orders accurately and timely, contributing to enhanced operational workflows.
- Communicated clearly and professionally with customers to facilitate understanding and enhance relationships.
- Handled customer inquiries effectively, providing accurate information and resolving concerns promptly.
- Documented interactions meticulously to maintain comprehensive records and improve service delivery.
- Managed high-volume calls while maintaining quality standards and ensuring customer satisfaction.
CMA
Medical Center ENT Associates of Houston, PLLC
12.2022 - 03.2023
- Welcome patients and provide them with information on the facilities services.
- Schedule patients over the telephone and in person and provide efficient follow-up.
- Register new patients by performing intake duties such as acquiring demographic information and taking, verifying, and recording insurance coverage information.
- Create and maintain effective liaison with insurance companies to ensure timely payments of submitted claims.
- Educate patients about ENT procedures recommended to them by the specialist in a bid to keep their fears at bay.
- Prepare patients for examination procedures by providing them information on what to expect.
CMA
Medical Center ENT Associates of Houston, PLLC
12.2018 - 07.2019
- Welcome patients and provide them with information on the facilities services.
- Schedule patients over the telephone and in person and provide efficient follow-up.
- Register new patients by performing intake duties such as acquiring demographic information and taking, verifying, and recording insurance coverage information.
- Create and maintain effective liaison with insurance companies to ensure timely payments of submitted claims.
- Educate patients about ENT procedures recommended to them by the specialist in a bid to keep their fears at bay.
- Prepare patients for examination procedures by providing them information on what to expect.
CERTIFIED MEDICAL ASSISTANT
Texas ENT Specialists
02.2018 - 09.2018
- Answer office phones and schedule appointments.
- Greet patients and prepare them for examinations.
- Obtain patient medical history and vital signs.
- Assist physician during patient examinations.
- Perform routine laboratory tests and administer injections.
- Explain treatment procedures, medications, special diets, or doctor's instructions.
- Perform electrocardiograms or other diagnostic tests.
- Authorize drug refills and provide prescription information to pharmacies.
- Offer hair styles and waxing services as a licensed Cosmetologist.Developed and implemented holistic client care protocols combining medical recovery support with aesthetic services to enhance patient outcomesCoordinate international travel logistics while providing personalized recovery care and wellness services to post-surgery clients
Education
Medical assistant - Allied Health
Florida Career College
Houston01-2015
Skills
- Anatomy, CMA, Cosmetology, Customer Insights, Customer Retention, Diagnostic, Dietary Advice
- Customer service
- Invoice processing
- Insurance verification
- Billing systems and software
- HIPAA compliance
Certification
CERTIFIED MEDICAL ASSISTANT 2015
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Greenix Pest Control
08.2025 - 11.2025
Customer Service Call Center Representative
Alorica
03.2025 - 06.2025
CMA
Medical Center ENT Associates of Houston, PLLC
12.2022 - 03.2023
OWNER
TKO Body Bar, LLC
09.2019 - Current
CMA
Medical Center ENT Associates of Houston, PLLC
12.2018 - 07.2019
CERTIFIED MEDICAL ASSISTANT
Texas ENT Specialists
02.2018 - 09.2018
Uber Driver
Uber
02.2015 - Current
Medical assistant - Allied Health
Florida Career College