Kenyi V Urena Ortiz
Bangor,ME
Summary
Dedicated Environmental Service Tech II with extensive knowledge of hospital cleaning practices. Skillful in cleaning hazardous waste and biohazard sites along with standard facility areas. Hardworking individual possessing strong attention to detail and exceptional team-building skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Environmental Services Housekeeper
EMMC - Northern Light Medical Center
11.2023 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Merchandiser Clerk
Sam's Club
09.2023 - 11.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Implemented sales strategies to generate leads and maximize profit margins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
Customer Service Representative
FreezPak Logisctics
12.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Shipping and Receiving Clerk
FreezPak Logistics
01.2020 - 12.2021
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Associate of Science - Medical Assisting
Northeast Technical Institute
Scarborough, ME04.2024
GED -
Essex County College
Newark, NJ09.2019
Skills
- Commercial Equipment Operations
- Infection Control
- Cleaning and Sanitizing
- Sorting and Washing Laundry
- Report Generation
- Data Collection
- Product Knowledge
- Consultative Sales
- Account Updating
- Complaint Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Environmental Services Housekeeper
EMMC - Northern Light Medical Center
11.2023 - Current
Merchandiser Clerk
Sam's Club
09.2023 - 11.2023
Customer Service Representative
FreezPak Logisctics
12.2021 - 08.2023
Shipping and Receiving Clerk
FreezPak Logistics
01.2020 - 12.2021
Associate of Science - Medical Assisting
Northeast Technical Institute
GED -
Essex County College
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