KENYON PHILLIPS
Metairie,LA
Overview
12
12
years of professional experience
Work History
Sales Representative
Cox Communications
New Orleans, LA
07.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Field Sales Representative
Asurion
Saint Rose, LA
03.2023 - 07.2025
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
Field Enumerator
Federal Bureau of Census
Metairie, LA
08.2020 - 10.2020
- We inquired about a variety of specific information including a person's name, age, religious preference, address and state of residency; gather, record and encode information from a survey; get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person; recognize and give an account of problems in obtaining data; submit completed tasks to a supervisor and discuss developments daily; review data gathered from an interview to check if they are complete and accurate; help people in filling out the questionnaires; and find and record addresses and households.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Review data obtained from interview for completeness and accuracy.
- Locate and list addresses and households.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
Ramp Agent
Cargo force
Metairie, LA
05.2019 - 07.2020
- I scan and process mail and freight take cans and put cans on an airplane fill cans up with freight also emptying the belly of the planes freight driving tugs and belt loaders make notice and inspect dangerous goods Inspect plane
- Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
- Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.
- Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.
- Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
- Attach address labels, identification codes, and shipping instructions to containers.
- Obtain flight numbers, airplane numbers, and names of crew members from dispatchers, recording data on airplane flight papers.
Car assistant
Enterprise
Metairie, LA
08.2017 - 02.2018
- Transport and pick passengers transporting to desire locations
- Assure cleanliness of the cars
- Picking up cars from Enterprise locations to return to inventory
Warehouseman-Stocker
Department of Veteran Affairs
New Orleans, LA
06.2013 - 02.2017
- Independent worker with limited supervision
- Receiving of delivery orders-verified against purchase order-assuring proper receipt
- Unload and loading of delivery trucks
- Stocking of receivable
- Pulling merchandise from inventory to deliver to the various departments
- Greeting of VA Personnel in department for timely receipt of goods/merchandise
- Team member -willing to learn from others and assist with other duties assigned
- Assisting store manager in maintaining sufficient stock of running products
- Monitoring expiring dates of medical products and taking them out from shelves in timely manner
- Worked doing Summer Intern Program for many years and Full Time/Part-time worker within available Government funding
Cashier
Rouses
Metairie, LA
12.2014 - 09.2015
- Managed client service station in conjunction with supervisor on duty
- Welcomed clients to store
- Cash handling and close out
- Restocking of inventory
Education
Business Marketing
University of New Orleans
New Orleans, LA05.2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Product and service sales
- Customer retention
- Client service
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Customer success management
- Account management
- Performance tracking
- Closing techniques
- Revenue generation
Timeline
Sales Representative
Cox Communications
07.2025 - Current
Field Sales Representative
Asurion
03.2023 - 07.2025
Field Enumerator
Federal Bureau of Census
08.2020 - 10.2020
Ramp Agent
Cargo force
05.2019 - 07.2020
Car assistant
Enterprise
08.2017 - 02.2018
Cashier
Rouses
12.2014 - 09.2015
Warehouseman-Stocker
Department of Veteran Affairs
06.2013 - 02.2017
Business Marketing
University of New Orleans