Summary
Overview
Work History
Education
Skills
Timeline
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Kenyon Walker

Customer Service Professional
Chicago,United States

Summary

Goal-oriented Customer Service Manager with over 8 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding goals. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Agent

United Airlines
Chicago, IL
05.2023 - Current
  • Provides high level of customer service to each traveler by engaging customer and using active listening and effective interpersonal skills.
  • Identified issues, analyzed information and provided solutions to problems.
  • Took ownership of customer issues and followed problems through to resolution.
  • Works effectively in fast-paced environments.

Assistant Store Manager

Family Dollar
Chicago, IL
11.2022 - 04.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue

Train Operator

Chicago Transit Authority, CTA
Chicago, IL
03.2013 - 07.2021
  • Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.
  • Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
  • Maintained records of train movements, daily logs and train performance reports.
  • Inspected tracks to identify faults such as broken rails or malfunctioning switches.

Education

High School Diploma -

Crete-Monee High School
Crete, IL
06.2004 - 07.2005

Skills

Microsoft Office Suite proficiency

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Timeline

Customer Service Agent

United Airlines
05.2023 - Current

Assistant Store Manager

Family Dollar
11.2022 - 04.2023

Train Operator

Chicago Transit Authority, CTA
03.2013 - 07.2021

High School Diploma -

Crete-Monee High School
06.2004 - 07.2005

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Kenyon WalkerCustomer Service Professional