Kenyonna Biddings
Akron,OH
Summary
Adept in managing high call volumes and delivering exceptional customer support, I boosted workflow efficiency at Akron Children's Hospital. With expertise in emergency response and clear communication, my ability to lead process improvements and resolve complex issues underscores my commitment to professionalism and teamwork.
Overview
6
6
years of professional experience
Work History
Telecommunications Operator
Akron Children's Hospital
01.2023 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
Online Personal Shopper
Walmart
07.2020 - 11.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Call Center Representative
Center For Marketing Reseach CMOR
06.2018 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Healthcare
Stark State College
Canton, OHSkills
- Excellent Phone Demeanor
- Clear Communication
- Typing Skills
- Professional Communication
- Emergency Response
- Paging Systems
- Teamwork and Collaboration
Timeline
Telecommunications Operator
Akron Children's Hospital
01.2023 - Current
Online Personal Shopper
Walmart
07.2020 - 11.2022
Call Center Representative
Center For Marketing Reseach CMOR
06.2018 - 08.2020
Healthcare
Stark State College