Summary
Overview
Work History
Education
Skills
Timeline
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Kenzica Ware

417 Stephens Street Clyde,TX

Summary

Dynamic Service Advisor with a strong work ethic at Danny's Automotive, excelling in customer service and vehicle assessment. Achieved consistent sales targets through effective upselling and complaint resolution. Proven multitasker with exceptional attention to detail, fostering customer loyalty and satisfaction in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Service Advisor

Dannys Automotive
04.2024 - 12.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Server

Corinas
04.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Welders Helper

Str8wire
02.2021 - 08.2022
  • Minimized downtime during shift changes by effectively communicating project status updates to incoming personnel.
  • Assisted in troubleshooting common issues with welding equipment to minimize downtime caused by technical difficulties.
  • Reduced workplace accidents by consistently following safety guidelines and wearing appropriate protective gear.
  • Supported welders in completing complex assemblies by accurately reading blueprints and specifications.

Crew Member

McDonalds
03.2017 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Comanche ISD
Comanche, TX

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Complaint resolution
  • Price quoting
  • Goal-oriented mindset
  • Service scheduling
  • Performance goals
  • Workflow management
  • Repairs scheduling
  • Data entry
  • Customer retention
  • Tech-Savvy
  • Clerical support
  • Calm under pressure
  • Policies and procedures adherence
  • Merchandise orders and exchanges

Timeline

Service Advisor

Dannys Automotive
04.2024 - 12.2024

Server

Corinas
04.2021 - 08.2022

Welders Helper

Str8wire
02.2021 - 08.2022

Crew Member

McDonalds
03.2017 - 10.2020

Comanche ISD

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Kenzica Ware