McKenzie Feld
Colchester
Summary
Dynamic and dedicated professional with a strong background in customer service at Dot Foods Inc. and healthcare roles. Proven ability to enhance patient comfort through effective specimen handling and venipuncture. Recognized for exceptional time management and dependability, consistently achieving high levels of patient satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dot Foods Inc.
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lab Technician
Springfield Clinic
12.2021 - 02.2023
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Phlebotomist
Central Ozarks Medical Center
10.2020 - 08.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist
American Red Cross
08.2019 - 10.2020
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Addressed questions and concerns to educate patients on collection process and procedures.
CNA
Wesley Village Senior Living Community
03.2015 - 06.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Phlebotomy Certificate - Phlebotomy
Spoon River Community College
Macomb, IL05-2017
Skills
- Customer service
- Patient care
- Specimen handling
- Venipuncture
- HIPAA compliance
- Time management
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Dot Foods Inc.
02.2024 - Current
Lab Technician
Springfield Clinic
12.2021 - 02.2023
Phlebotomist
Central Ozarks Medical Center
10.2020 - 08.2021
Phlebotomist
American Red Cross
08.2019 - 10.2020
CNA
Wesley Village Senior Living Community
03.2015 - 06.2019
Phlebotomy Certificate - Phlebotomy
Spoon River Community College
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