Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Mackenzie Hegle

Paradise Valley,Arizona

Summary

Motivated worker with exceptional social skills, communication abilities, research experience, and customer service background. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Barista

Dutch Bros
06.2022 - 10.2022
  • Accomplished new and different drink requests, enhancing the coffee shop reputation
  • Sold and served baked goods and miscellaneous food items, increasing company revenue
  • Operated cash register and online orders, and handled cash and card transactions
  • Followed operating instructions and troubleshot breakdowns, keeping equipment operational
  • Trained new baristas on company processes and product preparation
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Memorized or referenced readily accessible information to relay to customers
  • Maintained a clean and healthy environment by following proper safety and sanitation regulations
  • Provided efficient and courteous service to customers at all times.
  • Greeted customers with a smile and positive attitude

Food Service Worker

Rita's Italian Ice
09.2021 - 12.2021
  • Greeted and informed customers of products, fostering positive store experiences
  • Maintained inventory and store visual presentation to meet customer needs
  • Enforced store safety and cleanliness standards, reducing hazards
  • Maintained cash accuracy by working with the supervisor to correct deficiencies
  • Provided efficient and courteous service to customers
  • Built and maintained positive working relationships with co-workers
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Computed and recorded totals of transactions
  • Provided product information and resolved concerns to assist customers
  • Washed dishes, glassware, and silverware
  • Made and served Italian Ice to customers.

Team Member

Harkins Theaters
07.2021 - 09.2021
  • Settled seating disputes and helped solve other customer concerns
  • Assisted patrons by giving directions to points in and outside of facility and providing information about local attractions
  • Examined tickets and passed to verify authenticity, using criteria such as color and date issued
  • Provided assistance with patrons' special needs, such as helping those with wheelchairs
  • Greeted patrons attending entertainment events
  • Cleaned restroom and bar facilities
  • Sold and collected admission tickets, and passed and facility memberships from patrons at entertainment events
  • Operated refreshment stands during intermission and obtained refreshments for press box patrons during performances.

Dental Assistant Student Intern

Four Peaks Endodontics
06.2019 - 12.2020
  • Recorded dental history and vital signs of patients
  • Instructed patients in oral hygiene and plaque control programs
  • Assisted dentist in management of medical and dental emergencies
  • Recorded accurate, thorough treatment information in patient records
  • Applied protective coating of fluoride to teeth
  • Provided postoperative instructions prescribed by dentist
  • Sterilized and disinfected instruments and set up instrument trays to assist dentist
  • Used various dental instruments to safely and properly clean teeth.

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
05.2027

High School Diploma -

Chaparral High School
Scottsdale, AZ
05.2023

Skills

  • Highly organized
  • Productive and goal-oriented
  • Adapts easily
  • Creative mindset
  • Mature
  • Sociable and confident
  • High-level communication skills

Volunteer Experience

President, Be the Change, 2020, Present, This club has changed my perspective of my community and made me feel extremely grateful for the life I have. I love helping others with my team of amazing students by my side. Organizing this group has been a difficult yet rewarding task showing me how to embrace leadership.

Languages

German
Limited Working
Norwegian
Limited Working
English
Native or Bilingual
Spanish
Professional Working

Timeline

Barista

Dutch Bros
06.2022 - 10.2022

Food Service Worker

Rita's Italian Ice
09.2021 - 12.2021

Team Member

Harkins Theaters
07.2021 - 09.2021

Dental Assistant Student Intern

Four Peaks Endodontics
06.2019 - 12.2020

Bachelor of Arts - Psychology

Arizona State University

High School Diploma -

Chaparral High School

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Mackenzie Hegle