Tori Duncan
DeKalb,IL
Summary
Detail-oriented and enthusiastic team player with ten years of experience in the service industry. Strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Firm understanding of how to handle busy and overwhelming situations with positivity and confidence. Willingness to learn and eagerness to motivate and lead others.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks Coffee Company
08.2013 - Current
- Made and served multiple café and drive through beverages per day with speed, quality, and consistency.
- Prioritized drink requests while managing interruptions.
- Maintained regular and consistent attendance and punctuality.
- Complied with standards for merchandising, stocking and storing product.
- Assisted in training new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled weekly cash tip organization and distribution with efficiency.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Helped management keep adequate supply on hand by notifying of shortages.
- Organized and put away weekly large product order with structure and diligence.
Volunteer
Princeville High School
08.2013 - 12.2013
- Assisted with grading, organizing, and basic tasks in classroom setting.
- Maintained clean, neat, and operational facilities to serve classroom needs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained quality work with efficiency and punctuality.
Volunteer
Princeville High School
08.2013 - 11.2013
- Designed and executed playbill for school's musical production.
- Coordinated with director and assistants to ensure accuracy of final project.
- Maintained organized and operational environment to ensure efficiency.
Education
Bachelor of Arts - Film and Media Studies
Arizona State University Online
Tempe, AZ12.2024
Hospitality
Northern Illinois University
DeKalb, ILMultimedia/Graphic Design
Illinois Central College
East Peoria, ILSkills
- New Hire Training Assistance
- Hard-working
- Professional demeanor
- Highly organized
- Product Displays
- Graphic Design
- Adaptive and Creative
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Basic C
- Photoshop
Timeline
Volunteer
Princeville High School
08.2013 - 12.2013
Volunteer
Princeville High School
08.2013 - 11.2013
Barista
Starbucks Coffee Company
08.2013 - Current
Bachelor of Arts - Film and Media Studies
Arizona State University Online
Hospitality
Northern Illinois University
Multimedia/Graphic Design
Illinois Central College
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