Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenzie Hillis

Chicago,IL

Summary

Friendly and polished Guest Service Representative that brings proven experience in bustling environments. Expertly provides individualized guest experiences and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.

Overview

3
3
years of professional experience

Work History

Front Office Supervisor

The Ambassador Chicago
Chicago, IL
05.2022 - Current
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Created, prepared and delivered reports to various departments.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Delivered performance reviews, recommending additional training or advancements.

Front Desk Agent

Ambassador Chicago
Chicago, IL
04.2021 - Current
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

Guest Service Representative

Robey Chicago
Chicago, IL
07.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Server

Lake Shore Country Club
Glencoe, IL
08.2020 - 04.2021
  • Took food and beverage orders from guests and entered orders in our point-of-sale system.
  • Accurately describe menu items, specials, drinks, and wines for guest satisfaction.
  • Interacted with the bartender, properly setting up glasses for drinks while maintaining a safe and sanitary work environment

Education

High School Diploma -

University of Dubuque
Dubuque, IA

Skills

  • Reservations Management
  • Operational Oversight
  • Written and oral communication
  • Employee Development
  • Upbeat and Positive Personality

Timeline

Front Office Supervisor

The Ambassador Chicago
05.2022 - Current

Guest Service Representative

Robey Chicago
07.2021 - Current

Front Desk Agent

Ambassador Chicago
04.2021 - Current

Server

Lake Shore Country Club
08.2020 - 04.2021

High School Diploma -

University of Dubuque

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Kenzie Hillis