Kenzii Loyd
Des Arc,AR
Summary
Accomplished DFA Supervisor with a proven track record at the Department of Finance and Administration, enhancing team productivity and customer satisfaction through effective communication and attention to detail. Skilled in multitasking and professional leadership, significantly improved operational workflows. Demonstrates a strong work ethic and problem-solving abilities, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
DFA Supervisor
Department of Finance and Administration
Little Rock, AR
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
DFA Service Representative
Department of Finance and Administration
Little Rock, AR
10.2021 - 10.2023
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
Cashier
Chunky Munky Express
Des Arc, AR
03.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Dollar General
Marshall, AR
09.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial transactions.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
General Education
Harmony Grove High School
Camden, AR05.2017
Skills
- Multitasking
- Attention to Detail
- Effective Communication
- Professionalism
Timeline
DFA Supervisor
Department of Finance and Administration
10.2023 - Current
DFA Service Representative
Department of Finance and Administration
10.2021 - 10.2023
Cashier
Chunky Munky Express
03.2019 - 09.2021
Sales Associate
Dollar General
09.2017 - 03.2019
General Education
Harmony Grove High School